Using a Firewall with Steam

页面分类: Not Translated | Topics | Getting Started | Connecting to Steam

在防火墙后使用 Steam

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重要说明

若您是初次安装 Steam，或者 Steam 刚刚进行过更新，那么防火墙可能会阻止 Steam 接入 Steam 网络。

请记住每次 Steam 或者 Steam 更新发布之后，都要更新您防火墙对 Steam 及 Steam 游戏的允许设定。Steam 和游戏的升级信息都将发布在 Steam 新闻页面。

运行 Steam 连接测试

如果您能够登录您的 Steam 帐户，但是不能在游戏中连接至主服务器列表，请运行 Steam 诊断工具来诊断问题（您必须要能够登录您的 Steam 帐户时才能运行此测试）。

防火墙供应商资源

若您正在使用下列的防火墙程序，并对设置许可还有疑问，请打开程序，并使用该程序的帮助功能或者访问相关的支持网页：

微软提供对 Windows XP 防火墙的技术支持 (包括在 Windows XP SP2 中默认开启的防火墙)。
Norton 提供对 Norton 个人防火墙的技术支持。
McAfee 提供对 McAfee 个人防火墙以及麦咖啡互联网安全套件的技术支持。
Zone Labs 提供对 ZoneAlarm 的技术支持。
nVidia - nVidia 的某些产品中绑定了 网络访问管理器 。而且, 该产品与 Steam 不兼容 - 请访问主题 Steam 问题：在商店页面中不显示任何内容以获得更多相关信息。

故障诊断步骤

关闭 Steam 客户端程序并在您的防火墙允许访问列表中删除所有下列快捷方式：
- steaminstall.exe
- steamTmp.exe
- steam.exe
- hl.exe
- HL2.exe
打开 Steam 以使您的防火墙重新识别并允许 Steam 应用程序访问网络。若您的防火墙没有立刻提示您设定新的许可，那么可能您防火墙的安全等级设置太高 - 您需要修改这些设置以使其发出提示，让您设置许可。
在收到提示的时候给 Steam 应用程序所有 TCP 以及 UDP 端口的访问许可。
（您可能要手动添加对 hl.exe 和 hl2.exe 的许可以免防火墙的许可提示对话框在游戏载入的时候不会将其锁定。）
重启您的电脑并载入 Steam。
若问题仍然存在，请参考主题故障诊断：网络连接以获得进一步的故障诊断说明。

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Important Note

If you are installing Steam for the first time - or if there has been a recent Steam update - a firewall may be preventing Steam from connecting to the Steam Network.

Please remember to update your firewall permission settings for Steam with every Steam update and for Steam games every time a game update is released. Steam updates and game updates are announced on the Steam News page.

Related Error Messages

Unable to load Steam.DLL
Steam Servers Busy
Secure Connection Failed
Could not connect to Steam Network
Could not connect to Master Game Server to Retrieve Server List

Run the Steam Connection Test

If you are able to log in to your Steam account but are unable to connect to the master server list within games, please run the Steam Diagnostic Tool to diagnose the issue (you must be able to log in to your Steam account to run this test).

Firewall Provider Resources

If you are using a firewall program listed below and have questions about setting permissions, please take the opportunity to open the program and use its Help feature or review the support site for the software:

Microsoft provides support for the Windows XP firewall (included with Windows XP Service Pack 2, enabled by default)
Norton provides support for Norton Personal Firewall
McAfee provides support for McAfee Personal Firewall and the McAfee Internet Security Suite
Zone Labs provides support for ZoneAlarm
nVidia - nVidia's Network Access Manager is bundled with some nVidia products. Unfortunately, this product is not compatible with Steam - please see the Steam Problem: Nothing appears on the Storefront page topic for more information.

Troubleshooting Steps

Close the Steam client application and remove all instances of the following executables from your firewall's permissions list:
- steaminstall.exe
- steamTmp.exe
- steam.exe
- hl.exe
- HL2.exe
Open Steam to allow your firewall to re-learn permissions for the Steam executables. If your firewall does not prompt you to set new permissions, the security settings may be to strict - you will need to change these settings so you will be prompted to set permissions.
Give the Steam executables permission for all TCP and UDP ports when prompted.
(You may wish to manually add permissions for hl.exe and hl2.exe to ensure the firewall's permissions dialog does not lock up the game when it loads)
Restart your computer and load Steam
If the issue persists, please see the Troubleshooting Network Connectivity topic for further troubleshooting recommendations

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