Troubleshooting Network Connectivity

网络连接故障排除

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Updated port information, added University Network notice

重要说明

在进行故障排除之前, 请检查 Steam 服务期状态统计页面以确认您所遇到的问题与系统范围的停机无关. (如果您在试图访问 Steam 站点时遇到任何超时错误, 那么很有可能 Steam 存在系统范围的故障, 在此故障排除之前 Steam 将不可访问)

Steam 连接测试

请运行以下的 Steam 连接测试来诊断游戏中的连接问题. 您必须登陆到 Steam 来运行此诊断测试 - 如果您遇到无法登陆 Steam 的问题您应该跳过此步骤. 运行 Steam 连接测试

steam://support/?Issues=*&Tests=Ports

注意: 如果您没有从 Steam 连接测试得到一份报告, 可能是由于您没有最新版本的 Steam 客户端.

Steam 使用的端口

您的网络配置必须允许 Steam 访问以下端口:

Steam 客户端

UDP 1200 (用于好友服务)
UDP 27000 至 27015 (包括27000 及 27015)
TCP 27020 至 27050 (包括27020 及 27050)

独立服务器

UDP 27015 以及 27020 (默认的 HLDS, SRCDS 以及 HLTV 端口)
TCP 27015 (SRCDS 远程控制端口)

注意: Windows XP SP1 防火墙的用户运行 Source Dedicated Server 时必须打开 TCP 27015 端口用于远程控制

已知的 Internet 服务提供商 (ISP) 问题

有一些ISP的服务与 Steam 的通讯有冲突:

Dutch Telecom (Steam 通讯被阻止)
ISPFree (Steam 通讯被阻止)
TalkTalk (流量限制降低了下载速度)
Bluewin (运营商的防火墙阻止了 Steam - 必须通过运营商的服务界面解除阻止)

排除网络连接故障

请遵循以下步骤以排除 Steam 以及 Steam 游戏的网络连接故障.

Interested in assisting with translation? Apply to become a Steam Support Wiki Translator

English content to translate (START)

Important Note

Before proceeding with troubleshooting, please check the Steam Server Status page to ensure the issue which you are encountering is not related to system-wide downtime. (If you encounter any timeout errors when attempting to access Steam sites, it is very likely that there is a system-wide issue and Steam will not be accessible until the issue is resolved)

Steam Connection Test

Please run the Steam Connection Test linked below to diagnose in-game connectivity issues. You must log in to Steam to run diagnostic tests - if you are encountering difficulty logging in to Steam you should skip this step. Run the Steam Connection Test

steam://support/?Issues=*&Tests=Ports

Note: If you do not receive a report from the Steam Connection Test, you may not have the latest version of the Steam client application.

Required Ports for Steam

Your network must be configured to allow Steam access to the following ports:

Steam Client

UDP 1200 (For the Friends service)
UDP 27000 to 27015 inclusive
TCP 27020 to 27050 inclusive

Dedicated Server

UDP 27015 and 27020 (Default HLDS, SRCDS and HLTV ports)
TCP 27015 (SRCDS Rcon port)

Note: Windows XP SP1 firewall users running Source Dedicated Server must open TCP Port 27015 for Rcon to work

Known issues with Internet Service Providers (ISP's)

There are several ISP's which interfere with Steam traffic:

Dutch Telecom (Steam traffic blocked)
ISPFree (Steam traffic blocked)
TalkTalk (bandwidth throttling reduces download speeds)
Bluewin (Firewall blocks Steam from provider side - must be disabled through provider's service portal)

Troubleshooting Network Connectivity Issues

Please follow the steps below to troubleshoot network connectivity issues within Steam and Steam games.

(END) English content to translate

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取自"http://supportwiki.steampowered.com/zh/Troubleshooting_Network_Connectivity"

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