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游戏崩溃故障排除
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重要说明
本文包含了部分针对高级用户的说明 - 请在您对您的系统 BIOS 设置作出任何改变之前查阅您的硬件文档.
如果您对您计算机的任何部件进行了超频, 请将内存延时与电压恢复至硬件厂商的推荐设置. 由于超频引起的崩溃与系统不稳定不在Steam 技术支持 或者您的硬件厂商的支持服务范围之内.
这里提供的故障排除建议能解决 Steam 用户反映的多数常见崩溃问题, 但是, 您应当先参阅 Troubleshooting Crashes 主题, 因为许多特定的崩溃情况有各自特定的故障排除过程与方法.
基本故障排除
- Steam 诊断工具能识别常见的问题并提供故障排除建议 - 使用以下连接来生成诊断报告: steam://support/?Issues=*
- 查阅最近的 Steam 更新问题, 与 Steam 相冲突的程序, 以及与 Steam 相冲突的间谍软件, 广告软件和病毒等主题以确认您所遇到的崩溃问题与最近的 Steam 更新, 已知可导致问题的程序或恶意软件无关.
- 如果您的系统安装了声卡, 请确认您主板的板载声卡已在系统BIOS中禁用.
安装 BIOS, 驱动, 以及 Windows/DirectX 更新
- 运行 Windows Update.
- 从 Microsoft DirectX Download Page 下载并安装最新版本的 DirectX.
- 参阅 更新驱动 主题以获取关于检测您当前的显卡与声卡驱动版本的相关指示, 并访问硬件厂商的链接 (板载声卡的驱动可以在您的主板制造商站点找到). 请记得在更新之前移除已过时的驱动 并检测已知可能与更新的驱动产生冲突的软件或驱动.
- 检查 主板信息与驱动 主题来获取主板制造商的链接一下载 BIOS 更新与驱动更新.
- 尝试运行游戏以测试 - 如果您仍然遇到崩溃的情况, 继续参阅以下一系列的故障排除建议.
使用游戏运行选项来对各组件进行故障排除
- 通过 Windows 设备管理器禁用您的声卡并尝试运行游戏. 如果您需要关于如何禁用设备的指示, 请参阅 Microsoft Knowledgebase 文章 Troubleshooting Device Conflicts with Device Manager. (如果禁用声卡解决了问题, 请参阅 Microsoft Knowledgebase 文章 How to manage devices in Windows XP 以解决设备冲突)
- 参阅 设置游戏运行选项 主题以获取相关指示, 并使用以下运行选项测试游戏: -nosound -window -dxlevel 70 +mat_forcehardwaresync 0 (如果这些运行选项不能解决问题, 请跳过本节中的剩余步骤并继续参阅下一小节)
- 如果游戏运行没有崩溃, 去除 -nosound 运行选项并将 DirectX 硬件声音加速级别设为"基本加速", 具体方法为, 运行 DXDIAG, 选择声音选项卡, 移动硬件的声音加速级别滑竿至左边第二项. (如果此设置不能解决问题, 请跳过本节中的剩余步骤并继续参阅下一小节)
- 如果游戏运行没有崩溃, 您可以去除 -window 选项并参阅 重设视频设置和强制设定视频模式 主题以获取相关指示并递增调节 -dxlevel, 分辨率, 以及细节精度直到您找到一个正常工作的设置.
测试系统内存并检测驱动冲突
- 如果问题仍然存在, 请下载并运行 Memtest86 内存测试程序以决定问题是否与损坏的内存条有关. (无法通过此测试的内存条必须被更换)
- 确认 BIOS 中的内存延时设置正确. (如果您的电脑中有延时 3.0 的内存) 请参阅主题中的主板制造商站点的链接如果您不熟悉如何检查您的系统 BIOS 设置.
联系 Steam 技术支持
如果您确认问题与内存无关并且您对下一节提供的高级系统设置建议不熟悉, 您需要联系 Steam 技术支持来获取进一步的故障排除建议.
- 根据 MSINFO32 Reports 主题的指示, 准备一份 MSINFO 报告.
- 参阅 联系 VALVe 付款与支持 主题以提供您的 SteamResults.html 测试结果和您的 MSINFO32 报告.
高级系统设置建议
以下建议仅针对高级用户 - 在您对您主板制造商提供的文档熟悉只强, 请不要对您的系统 BIOS 设置进行更改.
- 禁用 FastWrites
- 如果您使用 AGP 8x 主板和 AGP 8x 显卡, 尝试将其设为 4x
- 将 AGP Aperture 或 Graphics Windows Size 设置为 128 以及 256进行测试
- 禁用 "Shadowing" 或者 "Memory Hole" 选项
- 禁用 "Cache Video BIOS" 选项
- 将 AGP Driving Mode 设置为 "Auto"
- 将 AGP 电压调为 1.6v
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Important Note
This article includes some instructions which are for advanced users - please consult the documentation for your hardware before making any changes to your system BIOS settings.
If you are overclocking any components on your computer, please revert the memory timing and voltage to the settings recommended by the hardware manufacturer. Crashes and system instability which result from overclocking cannot be supported by Steam Support or your hardware's manufacturer.
The troubleshooting recommendations provided here will resolve the most common crashes reported by Steam users, however, you should review the Troubleshooting Crashes topic first because many specific crash conditions have their own troubleshooting processes and solutions.
Basic Troubleshooting
- The Steam Diagnostic Tool can identify and provide troubleshooting recommendations for many common issues - please follow this link to generate a diagnostic report: steam://support/?Issues=*
- Check the Recent Steam Update Issues, Programs Which Interfere with Steam, and Spyware, Adware, and Viruses Interfering with Steam topics to ensure crash which you have encountered is not related to a recent Steam update, a program which is known to cause issues, or malicious software.
- If you have installed a sound card on your system, please ensure that your motherboard's onboard sound card is disabled in the system BIOS.
Install BIOS, Driver, and Windows/DirectX Updates
- Run Windows Update.
- Download and install the latest version of DirectX from the Microsoft DirectX Download Page.
- See the Updating Drivers topic for instructions to check your current video and sound card driver versions and visit links to hardware manufacturer sites (on-board sound card drivers will be found at your motherboard manufacturer's site). Remember to remove outdated drivers before updating and check for any known software or driver conflicts which may occur with the updated drivers.
- Check the Motherboard Information and Drivers topic for motherboard manufacturer links so you may download BIOS updates and driver updates.
- Try launching the game to test - if you continue to experience crashes, proceed to the next set of troubleshooting recommendations.
Use Game Launch Options to Troubleshoot Components
- Disable your sound card through the Windows Device Manager and try running the game. Please see the Troubleshooting Device Conflicts with Device Manager Microsoft Knowledgebase article if you would like instructions to disable the device. (If disabling the sound card resolves the issue, please see the How to manage devices in Windows XP Microsoft Knowledgebase article to resolve the device conflict)
- Review the Setting Game Launch Options topic for instructions to test the game with these launch options: -nosound -window -dxlevel 70 +mat_forcehardwaresync 0 (If these launch options do not resolve the issue, skip the remaining steps in this section and proceed to the next section)
- If the game runs without crashing, remove the -nosound launch option and set the DirectX hardware sound acceleration to "BASIC" by running DXDIAG, selecting the Sound tab, and then moving the Hardware Sound Acceleration Level slider to the second-lowest setting. (If this setting does not resolve the issue, skip the remaining steps in this section and proceed to the next section)
- If the game continues to run without crashing, you may remove the -window launch option and review the Reset Video Settings and Force a Video Mode topic for instructions to slowly increase the -dxlevel, resolution, and detail levels until you find a working level.
Test System Memory and Research Driver Conflicts
- If the issue persists, please download and run the Memtest86 RAM test program and run it to determine whether or not the issue may be caused by a faulty RAM stick. (RAM sticks which fail this test must be replaced)
- Verify that your RAM timing setting in the BIOS is correctly set for your RAM. (If you have 3.0 timed RAM in your PC) Please review the topic for links to motherboard manufacturer sites if you are not familiar with checking your system BIOS.
Contact Steam Support
If you have confirmed that the issue is not memory-related and you are not comfortable with the advanced system configuration recommendations provided below, you will need to contact Steam Support for further troubleshooting recommendations.
- Prepare an MSINFO report by following the process outlined in the MSINFO32 Reports topic.
- See the Contacting VALVe Billing and Support topic to provide your SteamResults.html test results and your MSINFO32 report.
Advanced System Configuration Recommendations
These recommendations are for advanced users - please do not make changes to your system BIOS until you are familiar with the documentation provided by your motherboard manufacturer.
- Disable FastWrites
- If you are using an AGP 8x motherboard with an AGP 8x Videocard, try setting it at 4x
- Test the AGP Aperture or Graphics Windows Size at both 128 and 256
- Disable "Shadowing" or "Memory Hole" options
- Disable "Cache Video BIOS" option
- Set AGP Driving Mode to "Auto"
- Adjust AGP Voltage to 1.6v
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