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Steam Account Disabled

 
 

Steam 帐号被禁用

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该页面的内容由 Steam 支持部门和 Steam 用户社区共同维护 - 请小心任何连至外部网站的链接。

Steam 支持部门不会以任何理由向您索取您的 Steam 帐号密码,也绝对不会要求您将您的 Steam 帐号密码输入网站页面。

主题14:43 2007年9月27日 (PDT)的英文 Steam 支持页面已经更新。不过目前这些已更新页面的中文翻译版本尚未提供。

请访问主题Steam Account Disabled以查看该文章的英文已更新版本。

Changed formatting for last list item, added link to Reclaiming a Hijacked Steam Account topic

重要说明

若您确信您的帐号被别人盗取或劫持,请访问文章索回被盗取的 Steam 帐号

请先查看您 Steam 帐号的联系电子邮件地址是否有 Steam 支持部门发给您的关于您帐号被禁止原因的联络邮件。在对游戏购买信息或帐号所有权进行确认的过程中,帐号可能被暂时禁用。

我们对任何违反 Steam 注册协议和网络操守准则的行为都持绝不容忍的态度-我们将永久禁用出现如下行为的所有帐号

  • 盗版或者破解: 包括使用未授权(破解)版本的 Steam 客户端登录 Steam,试图注册虚假 CD KEY 或者试图使用互联网上公布的 CD KEY 进行注册。
  • 信用卡欺诈: 任何类型的信用卡欺诈或者信用卡扣款索偿(无论交易是在何时进行的)。
  • 盗取、共享以及交易帐号: 请不要使用不是由您创建的 Steam 帐号。
  • 帐号欺诈以及蓄意欺骗行为: 包括使用含误导意义的名称或者电子邮件地址(比如“Steam 管理员”或者 "John@Steampowered.com" )在 Steam 以外或者通过 Steam 朋友系统联络别的用户并询问密码或者帐号信息。
  • 购买、销售或者交易帐号: 您的 Steam 帐号的使用和安全主要是您自己的责任 - 购买得来、销售或者交易的帐号都会被永久禁用。
  • 任何其他违反 Steam 用户协议或者在线规则 - 若您有任何关于 Steam 帐号管理、使用以及帐号中止的问题,请访问 Steam 注册协议网络操守准则


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Important Note

If you believe your account has been stolen or hijacked by another user, please review the Reclaiming a Hijacked Steam Account topic.

Check the contact e-mail address for your Steam account to see if Steam Support has contacted you regarding the reason your account was disabled - accounts may be temporarily disabled pending verification of purchase information or account ownership.

We have a zero-tolerance policy for any violations of the Steam Subscriber Agreement and Online Code of Conduct - we will permanently disable all accounts in a user's possession for any of the following activities:

  • Piracy or hacking: This includes using an unauthorized ("hacked") Steam client to access Steam, attempting to register fake CD Keys, or attempting to register a CD Key which has been published on the internet.
  • Credit card fraud: Any fraudulent credit card use or credit card chargebacks (regardless of when the transaction occurred).
  • Hijacking, sharing, or trading accounts: Do not use Steam accounts which you did not create.
  • Account "phishing" and deliberately deceptive activity: This includes contacting other users outside of Steam or over the Friends network under a misleading screen name or e-mail address (i.e. "Steam Admin" or "John@Steampowered.com") and requesting password or account information.
  • Buying, selling, or trading accounts: The use and security of your Steam account is primarily your responsibility - accounts which have been bought, sold, or traded will be permanently disabled.
  • Any other violation of the Steam Subsriber Agreement or the Rules of Online Conduct - Please see the Steam Subscriber Agreement and Online Code of Conduct if you have any questions about the policies which govern Steam account use and account termination.
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