与 Steam 相冲突的程序
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Steam 支持部门不会以任何理由向您索取您的 Steam 帐号密码，也绝对不会要求您将您的 Steam 帐号密码输入网站页面。
运行 Steam 后台程序测试
steam://support/?Issues=Background*
查看已安装程序和正在运行的进程
任何在后台运行的程序都会影响游戏及视频表现。已知下列的程序会导致连接问题或者程序崩溃。不过，建议您在通过 Steam 进行游戏时关闭所有后台运行的程序。
如果您想获得如何在 Windows 启动时禁止后台程序载入的说明，请参考文章 禁用后台程序。
与下列任意程序相关的问题都可以通过退出该程序，再退出并重启 Steam 进行解决。
- 杀毒软件
杀毒软件设置错误可能阻止 Steam 和 Steam 游戏正确运行。现已发现杀毒软件 VIGuard 与 Steam 游戏相冲突 - 在试图载入游戏时会出现错误信息“复制管道句柄失败”。将您的 Steam 安装文件夹的内容添加进VIGuard的认可文件夹例外列表可以修正此问题。
- 间谍程序检测软件
Steam 不是间谍软件。不过主动型间谍程序检测软件可能阻止 Steam 的正常操作。我们已经收到报告说 Spycatcher Express 软件可能会阻止 Steam 客户端程序升级。
- 点对点(P2P)软件
如 Kazaa、LimeWire、BitTorrent、E-mule 以及 Exeem 之类的 P2P 软件会占用您的大量网络带宽，从而可能阻止 Steam 连接。
- FTP 和网页服务器程序
与 P2P 软件一样，这些程序通常也会占用大量网络带宽，并导致 Steam 出错。
- IP 过滤软件
已知 Peer Guardian、CYBERsitter 以及 Netlimiter 会导致 Steam 连接问题。
- IP 伪装软件
用来伪装您IP地址的软件（比如 GhostSurf 2008、Anonymizer，等等）会影响 Steam 发送及接收数据的功能。
- Windows主题编辑软件
已知 Tuneup WinStyler Theme Service 会导致Steam客户端程序崩溃，WindowBlinds 可能会导致 Source 引擎游戏崩溃。
- 虚拟个人网络(VPN)软件
VPN 软件会阻止 Steam 客户端程序接入 Steam 网络。
- 其他程序
- Look'n'Stop当其 "Unknown UDP Packet" 选项启用时会导致 Steam 出错。
- PowerStrip自定义显示模式软件可能导致载入时间问题以及游戏崩溃。建议您在开始游戏前选择 PowerStrip 软件中的“恢复到默认设置”选项（在您不玩游戏的时候可以用 PowerStrip 重新进行设置）。
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Run the Steam Background Applications Test
steam://support/?Issues=Background*
Review Installed Applications and Running Processes
Any applications running in the background will affect gameplay and video performance. The applications listed below are known to generate connection errors or crashes, however, it is recommended that you close all background applications when playing through Steam to ensure the best performance.
Please see the Disabling Background Applications article if you would like instructions to prevent background applications from loading when Windows starts.
Issues related to any of the programs listed below may be resolved by exiting the program and then exiting and restarting Steam.
- Antivirus Software
Incorrectly-configured antivirus software may prevent proper operation of Steam and Steam games. VIGuard antivirus software has been found to conflict with Steam games - an error message stating "Failed to duplicate pipe handle" will be generated when attempting to load the game. Add the contents of your Steam installation folder to VIGuard's authorized folder exceptions list to correct this issue.
- Spyware Detection Software
Steam is not spyware, however, aggressive spyware detection software may block the normal operation of Steam. We have received reports that Spycatcher Express may prevent Steam client application updates.
- Peer-to-Peer (P2P)
P2P programs such as Kazaa, LimeWire, BitTorrent, E-mule, and Exeem can consume a large portion of your bandwidth, which may prevent Steam from connecting.
- FTP and Web Server Applications
As with P2P programs, these programs are generally very bandwidth-intensive and may generate errors in Steam.
- IP Filtering Programs
Peer Guardian, CYBERsitter, and Netlimiter have been found to cause Steam connection issues.
- IP Masking Programs
Programs designed to mask your IP (GhostSurf 2008, Anonymizer, etc) will impact Steam's ability to send and receive data.
- Windows Theme Editors
Tuneup WinStyler Theme Service has been found to cause a crash with the Steam client application and WindowBlinds may cause crashes with Source games.
- Virtual Private Network (VPN) Software
VPN software will prevent the Steam client application from accessing the Steam network.
- Other Programs
- Look'n'Stop has been reported to cause issues with Steam when its "Unknown UDP Packet" filter is enabled.
- PowerStrip custom display modes software may cause issues with load time and crashing in games - it is recommended that you select the "Restore to default" setting in PowerStrip before playing (you may resume using PowerStrip normally once you are done).
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