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My Credit Card Was Declined

 
 

Steam 错误:信用卡被拒绝

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Steam 支持部门不会以任何理由向您索取您的 Steam 帐号密码,也绝对不会要求您将您的 Steam 帐号密码输入网站页面。

重要说明

如果您初次进行购买时失败,并且确信并不是由于下列原因,那么请参照主题联系Valve支付与支持部门查看如何与我们取得联系,以便于我们复查您的购买行为并判定究竟是因何原因导致您的交易失败。

目前我们使用了无需对帐号金额冻结即可进行信用卡授权操作的信用卡交易系统。不过,某些银行及信用卡发卡机构要求进行金额冻结。因此,请一定注意(尤其是对于借记卡用户)与我们联系以确认购买失败时的多次资金冻结不会锁定您帐户的金额。 </div>

通过 Steam 进行的信用卡消费购买通常由于如下原因而被拒绝:

  • 帐户资金不足
    首先,请检查您信用卡的帐户中有足够资金可以进行购买。若您发现尚有足够资金,则可能由于如下原因被拒绝:
  • 地址认证失败
    请确认您输入的地址信息与您信用卡账户信息中完全一致(包括连字符与空格,都必须与您的信用卡发卡机构的客户服务代表所填入的完全一致,以通过我们的地址认证系统检查)。
    某些信用卡发卡机构的地址认证记录中不保存特殊字符信息(比如斜杠,反斜杠,以及连字符)。因此您可能需要在输入地址“111-22”时使用空格,如“111 22”,或者去掉间隔,如“11122”,来通过地址认证。
  • CVV2 安全密码匹配失败
    CVV2 安全密码就是在您信用卡背面的签字区数列的最末三位数字(若您使用的是 Visa, Mastercard, 或者 Discover 卡)。若您使用的是 American Express 卡,则 CVV2 安全密码为位于信用卡正面卡号最后四位数字的正上方的四位数字。
    若您的 CVV2 安全密码无法辨识,请与您的信用卡发卡机构联系以获取一张新卡。

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Important Note

If your purchase fails on the first try, please see the Contacting VALVe Billing and Support topic for instructions to contact us so we may review the purchase attempt and determine the reason your transaction was declined if you are certain that the reasons listed below do not apply.

We are currently using a system which will perform an authorization of the card without placing an authorization hold on the funds in the account, however, some banks and credit card issuers require an authorization hold - for this reason, it is of the utmost concern (especially for debit card users) that you contact us to ensure multiple authorization holds from failed purchase attempts are not locking up the funds in your account.

Credit card purchases placed through Steam are most commonly declined for the following reasons:

  • Insufficient Funds
    First and foremost, please check the account associated with your card to ensure there are funds available for your purchase. If you find that there are sufficient funds, your card may have been declined for one of the reasons listed below.
  • Failed Address Verification
    Make sure to enter your address information exactly as it appears on your account summaries (everything - including hyphenation and spacing - must be entered exactly as the customer service representative at your credit card issuer entered it in order to pass our Address Verification System check).
    Some credit card issuers do not store special characters (i.e. forward slashes, back slashes, and hyphens) in their Address Verification records - for this reason you may need to enter an address which would normally appear as "111-22" with a separating space ("111 22") or without any punctuation ("11122") to pass Address Verification.
  • Failed CVV2 Code Match
    The CVV2 code is the last 3 digits which appear on the back of your card on the signature line if you have a Visa, Mastercard, or Discover card - American Express cards display a 4 digit CVV2 code on the front of the card, just above the last four digits of the credit card number.
    If your CVV2 code is not readable, please contact your credit card issuer to get a new card.

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