禁用后台程序
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后台程序会影响您电脑的游戏性能。无用的后台程序可能导致：
- 性能降低。
- 安装出错。
- 游戏中音频/视频问题。
- 错误信息。
要解决问题，我们建议您关闭所有没有必要的后台程序，然后再开始玩游戏。您可以按照如下说明禁用后台程序：
请注意： 如下为禁用非 Microsoft 服务的临时解决方法，可能包括了像杀毒软件和防火墙之类的安全软件。要取消所作的修改，请参照本文最后所示的方法。由于如下方法仅为一般性描述，所以我们建议您在按照下列步骤进行操作之前先联系您的系统管理员。
Windows XP 操作系统
- 单击开始菜单并选择运行。
- 输入 msconfig 并单击确认。
- 单击有选择的启动。
- 反选加载启动项（或者加载启动组）前的选择框。
- 单击服务标签，并选中隐藏所有 Microsoft 服务。
- 单击全部禁用。
- 单击应用，然后关闭。
- 若有提示，请重启您的电脑。
- 重启之后，若系统配置窗口出现，关闭窗口。若出现再次重启的提示，选择否。
若您的电脑设置为有选择的启动，请按照如下步骤：
- 单击上方的启动标签。
- 记下所有被勾选的项目。
- 单击全部禁用。
- 单击服务标签并选中隐藏所有 Microsoft 服务。
- 记下所有被勾选的服务。
- 单击全部禁用。
- 单击应用，然后关闭。
- 若有提示，请重启电脑。
- 重启之后，若系统配置窗口出现，关闭窗口。若出现再次重启的提示，选择否。
如果游戏程序运行正常，则说明系统之前运行的某些后台程序导致了之前的问题。
要找到与游戏程序想冲突的程序，请按照如下步骤：
要找出与程序冲突的系统服务，请参照如下的实验排除错误法。
- 打开开始菜单，单击运行，输入 msconfig 并单击确认。
- 单击启动按钮并点击全部启用。若电脑之前为有选择的启动，请启用之前记下来的项。
- 单击服务按钮，选中隐藏所有 Microsoft 服务选项。
- 单击全部启用。若电脑之前为有选择的启动，请启用之前记下来的服务。
- 反选列表中的一项服务。
- 单击应用，然后单击关闭并在出现提示后重启电脑。
- 运行游戏并测试性能。
- 若问题解决，则如上步骤（第五步）中所禁用的服务就是问题的原因。玩游戏的时候您必须禁用该软件。
- 若问题仍然存在，则禁用列表中另外一项服务然后重复第一到第七步。
若问题仍未解决，请查看一下也可能导致游戏冲突的启动项。
要找出有冲突的启动项：
- 打开开始菜单，单击运行，输入 msconfig 并单击确认。
- 单击服务标签，并选中全部启用。若电脑之前为有选择的启动，启动之前记录中启动的服务。
- 单击启动标签，并选中全部启用。若电脑之前为有选择的启动，启动之前记录中启动的项。
- 反选启动项列表中的某一个项。
- 单击应用，并单击关闭，然后重启电脑。
- 运行游戏并测试性能。若问题不再出现，则可以确定就是系统中的这个服务导致了问题。
- 若问题仍然存在，检查启动项中其他之前未禁用的项。
- 反选另一启动项并重复第一至第五步。
若上述步骤未能帮助解决问题，请参照如下步骤，以恢复对系统配置程序（msconfig）所进行的修改：
- 打开开始菜单，单击运行，输入 msconfig 并单击确定。
- 单击启动标签并选中全部启用。若电脑之前为有选择的启动，则启用与之前所记录的服务相应的项。
- 单击服务标签，选中隐藏所有 Microsoft 服务选项。
- 单击全部启用或者启用之前所记录项的相应项。
- 单击应用，单击关闭。
- 若出现提示请重启电脑。
对于 Windows 2000 系统
- 同时按下键盘上 Ctrl 和 Alt 两个键。
- 短按一下 Delete 键，然后放开其他键。
- 单击任务管理器按钮。
- 单击顶部的应用程序标签。
- 对于任务列表中所列出的各项：
- 单击某项以选中。
- 单击结束任务。
- 重复如上步骤直到清空任务列表。
- 关闭 Windows 任务管理器。
English content to translate (START)
Background applications can affect the performance of the game on your computer. Unnecessary background applications can cause:
- Slow performance.
- Errors during the installation.
- Issues with Audio/Video in the game.
- Error messages.
To resolve the issue, we suggest you close all the un-necessary background applications and then try playing the game. Use the following instructions to disable the background applications:
Note: The following procedure is a temporary troubleshooting step used to disable the non-Microsoft services, which may include security programs like antivirus and firewall programs. To revert the changes made follow the steps documented at the end of the article. While the steps provided below are descriptive, we recommend you contact your system administrator before following the steps listed.
Windows XP
- Click Start Button and select Run.
- Type msconfig and click Ok.
- If your computer is in Normal Startup do the following:
- Click the button that says Selective Startup.
- Uncheck the box that says Load Startup items (or Load Startup Group items)
- Click the Services tab and check Hide all Microsoft services.
- Click Disable all.
- Click Apply and click Close.
- Restart the computer when prompted.
- Once restarted, if the system configuration window appears, close the window. Select No to restarting if prompted.
If your computer is set for Selective Startup do the following:
- Click the Startup tab at the top.
- Make a note of the items that have checkmarks next to them.
- Click Disable all.
- Click the Services tab and check Hide all Microsoft services.
- Make a note of the services that have checkmarks next to them.
- Click Disable all.
- Click Apply and click Close.
- Restart the computer when prompted.
- Once restarted, if the system configuration window appears, close the window. Select No to restarting if prompted.
If the program is working fine then it can be concluded that some of the background applications running in the system were causing the issue.
To identify the program that is conflicting with the program follow the steps given below:
To find the service conflicting with the program follow this trial and error method.
- Click Start, click Run, type msconfig and click Ok.
- Click the Startup tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the items noted earlier.
- Click the Services tab, check the option Hide all Microsoft Services
- Click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
- Uncheck one of the services from the list.
- Click Apply, click Close and restart the computer when prompted.
- Play the game and test the performance.
- If the issue is resolved, the service disabled above (step 5) is the cause of the issue. To play the game you will have to disable this software.
- If the issue is still unresolved then uncheck a different service from the list and repeat steps 1 to 7.
If issue is still not resolved check for Start up item, which may be conflicting with the game.
To find the Startup item is conflicting:
- Click Start, click Run, type msconfig and click Ok.
- Click the Services tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
- Click the Startup tab and click on Enable All. If the computer was in Selective startup enable the items that correspond to the items noted earlier
- Uncheck one of the startup items from the list.
- Click Apply, click Close and click Restart
- Play the game and test the performance. If the issue doesn't occur, this confirms that the particular service running on the system is causing issue.
- If the issue occurs, check the startup item unchecked in previous attempt.
- Uncheck another startup item and repeat the steps 1 to 5.
If the above steps don't help to resolve the issue, follow the steps given below to, revert the changes made in System Configuration Utility (msconfig):
- Click Start, click Run, type msconfig and click Ok.
- Click the Startup tab and click Enable all. If the computer was in Selective startup enable the items that correspond to the services noted earlier.
- Click the Services tab, check the option Hide all Microsoft Services
- Click Enable all or enable the items that correspond to the items noted earlier.
- Click Apply, click Close.
- Restart the computer when prompted.
For Windows 2000
- Hold down the Ctrl and Alt keys on the keyboard.
- Briefly press Delete and then release the other keys.
- Click the button that says Task Manager.
- Click the Applications tab at the top.
- For each item listed in the task list:
- Click the item to select it.
- Click End Task.
- Repeat the above steps until the task list is empty.
- Close the Windows Task Manager screen.
(END) English content to translate
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