CD Key Reset Process |
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页面分类: Not Translated | Topics | Account Issues | CD Key Issues |
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CD Key 重设过程该页面的内容由 Steam 支持部门和 Steam 用户社区共同维护 - 请小心任何连至外部网站的链接。 Steam 支持部门不会以任何理由向您索取您的 Steam 帐号密码,也绝对不会要求您将您的 Steam 帐号密码输入网站页面。 重要说明一个 CD Key 只能注册给一个 Steam 帐号. CD Key 与您的 Steam 账户绑定, 而不是您的计算机. 您可能在过去已经注册过您的 CD Key, 请参阅 Contacting VALVe Billing and Support 来了解如何取回您丢失的 Steam 帐号.
CD Key 重设指南如果您最近购买了需要在 Steam 上激活的游戏, 并且在激活时收到了 "重复的产品代码" 的错误信息, 您需要联系我们重设此 CD Key 来使用它. 注意: 我们不会重设由于违反 Valve 最终用户许可协议而被废弃的, 或者由于作弊行为被 VAC 系统禁止的 CD Key. 如果您的 CD Key 符合 ##### - ##### - ##### - ##### - ##### 的格式, 您必须提供您最近购买的收据以重设此 CD Key.
Sierra Half-Life (半条命), Counter-Strike (反恐精英), 以及 Blue Shift (蓝色沸点) CD Key较早的 CD Key (Sierra Half-Life (半条命), Counter-Strike (反恐精英), 以及 Blue Shift (蓝色沸点)的 CD Key) 按照以下格式印刷: #### - ##### - #### 如果您的 CD Key 不符合此格式 (4 数字 - 5 数字 - 4 数字), 请参见下面的 其它 CD Key 小节. 如果您的 CD Key 符合 #### - ##### - #### 的格式并且您确信您过去没有在 Steam 上注册过它, 请将以下物品邮寄给我们检查:
请打印出完整的 CD Key Reset Form (请不要打印不完整的副本后手工填写各个项目). 指明在名称以及电邮地址中出现的所有数字. 例如, "B0B" 包括了数字零; 您需要向我们指明这一点. 打包并邮寄所要求的材料至: CD Key Reset Valve Corporation PO Box 1688 Bellevue, WA 98009 USA 您的 CD Key 重设后, 将立即通过 US Mail 寄返给您. 这些材料的邮寄需要 6 至 8 周时间. 注意: 您不必等待从我们收到您的 CD Key 来使用您的 Steam 账户的订阅 – 在您的 CD Key 重设请求被收到并处理后您将收到一封关于您 CD Key 重设请求状态的电邮. 其它 CD Key当前的 CD Key 包括 18 个数字和字母 (Prey) 或者 25 个数字和字母, 5个一组, 由连字号分隔 (Valve 游戏): Prey 样例: AAB1BB2C345CDD6E E7 Valve 游戏样例 例子: 1AB2C-D3FGH-456I7-JK8LM-NOP9Q 如果您的 CD Key 满足以上格式中的一种, 请参阅 Contacting VALVe Billing and Support 以获得相关指示, 来创建一个支持案例并提供以下材料:
CD Key 扫描样例请参见以下的例子, 检查您的 CD Key 图象是否符合大小和标识要求. 请写下您的帐号名称 - 此列中帐号名称为 "support" - 或者您的支持案例编号 (如果您不清楚您的帐号名称, 您需要提交您的案例, 在 CD Key 上写下您的案例编号, 并连同扫描件更新您的支持案例). EA CD Key 扫描
如果您没有扫描仪或者数码相机, 您可以通过以上关于重设 Half-Life半条命, Counter-Strike反恐精英, 以及 Blue Shift蓝色沸点 CD Key 的指示来完成 CD Key 的重设过程 (您无需支付 $10.00 美元的 CD Key 重设服务费用). Interested in assisting with translation? Apply to become a Steam Support Wiki Translator
English content to translate (START)
Important NoteA CD Key may only be registered to one Steam account. CD Keys are associated with your Steam Account, not your computer. Please see the Contacting VALVe Billing and Support article for instructions to retrieve your lost Steam account if it is possible that you may have registered your CD Key in the past.
CD Key Reset Process GuidelinesIf you recently purchased a copy of a game which requires activation on Steam and are encountering a "Duplicate CD Key" error message you will need to contact us to have the CD Key reset so you may use it. Note: We cannot reset CD Keys which have been disabled for violations of the Steam Subscriber Agreement and/or End User License Agreement or banned by VAC for cheating infractions. If your CD Key matches the ##### - ##### - ##### - ##### - ##### pattern you must have a copy of your recent purchase receipt to have the CD Key reset.
Sierra Half-Life, Counter-Strike, and Blue Shift CD KeysOlder CD Keys (Sierra Half-Life, Counter-Strike, and Blue Shift CD Keys) are printed in the following format: #### - ##### - #### If your CD Key does not match the pattern (4 numbers - 5 numbers - 4 numbers), please skip down to the All Other CD Keys section. If your CD Key matches the #### - ##### - #### pattern and you are certain that you have not registered it over Steam in the past, please mail the following items to us for review:
Please print out the completed CD Key Reset Form (do not print out an incomplete copy and fill in the fields by hand). Specify the use of any numbers in the names or email accounts. For instance, "B0B" has the number zero in it; you would need to point this out to us. Package and send the requested materials to: CD Key Reset Valve Corporation PO Box 1688 Bellevue, WA 98009 USA Your CD Key will be sent back to you via US Mail once it has been reset. Please allow 6 to 8 weeks for the materials to be mailed back. Note: You do not need to wait to receive your CD Key from us to make use of the subscription on your Steam account – you will be sent an e-mail regarding the status of your CD Key reset request when your request is received and processed. All Other CD KeysCurrent CD Keys are comprised of 18 numbers and letters (Prey) or 25 numbers and letters (Valve games) arranged into five groups of five characters separated by hyphens: Prey example: AAB1BB2C345CDD6E E7 Valve game example: 1AB2C-D3FGH-456I7-JK8LM-NOP9Q If your CD Key fits one of these patterns, please see the Contacting VALVe Billing and Support article for instructions to create a support case to provide the following materials:
CD Key Scan ExamplePlease see the example below to see how your CD Key image should be sized and noted. Please write your account name - in the example you will see the account name "support" - or your support incident number (you will need to submit your incident, write your incident number on the CD Key, and then update your case with the scan if you are not sure of your account name). EA CD Key Scan
If you do not have access to a scanner or digital camera, you may complete the CD Key reset process described for Half-Life, Counter-Strike, and Blue Shift CD Keys which is outlined above (you do not need to include $10.00 USD for the CD Key Reset Service Charge). (END) English content to translate
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