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Using a Router with Steam (Unable to connect to Steam Network) |
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Article ID: 6776-MYXU-0480 FAQ ID: 246 The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution. Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form. Important: Router issues will generally be encountered upon your initial installation of Steam, or in the event that the router's settings or firmware have been changed. Router and Router Firmware IssuesIf you are using a wireless connection to access Steam, you may encounter intermittent connection issues related to low signal strength - it is recommended that plug your machine directly into your router to ensure the highest level of connectivity. There are several routers and versions of router firmware which are not compatible with Steam - please see the Router and Router Firmware Issues topic for a list. In addition to the list linked above, Dual WAN routers are not compatible with Steam.
Basic Router TroubleshootingTo determine if your router may be causing issues with connectivity, please observe the following troubleshooting steps:
If you are able to connect to Steam after bypassing your router, it is highly recommended that you reconfigure your router to work with Steam. Stateful inspection and Dynamic Packet Filtering features may cause issues with Steam. If you have identified the router as the cause of your issue, disable these services on your router.
Find Instructions to Configure your RouterIf you do not have the original instruction manual for working with your router, please check your router for the manufacturer or brand name and the router's model number. You will need to run a search for your router manufacturer's website to find instructions for configuring your router to work with Steam. PortForward.com is also a useful resource for router-specific instructions (please note that the information provided at PortForward.com may not reflect recent additions to the required ports for Steam). Important:
Please see the Troubleshooting Network Connectivity topic for further network troubleshooting instructions and a list of required ports for Steam. Related Topics |
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