Third-Party Game Support

Article ID: 5806-YFGL-3427 FAQ ID: NA Created: May 19, 2009

Games Developed by Valve Software

Please contact Steam Support directly if you encounter any difficulty with:

• Any game developed by Valve - including Blue Shift and Opposing Force. (Valve will appear in the Developer column for the game on the My Games tab)
• Connecting to Steam or otherwise using a Steam account
• The process of purchasing a game through Steam, such as payment issues
• Registering a retail CD Key for a game on Steam
• Any errors which prevent the game from starting and appear in a Steam dialog box
• Any "Authentication" or "CD Key" related errors which appear after loading the game
• Finding the site or contact information for support with a third-party game

Games Developed and Supported by Third-party Developers/Publishers

You will need to contact the game's developer/publisher directly for support if you encounter any errors or unexpected behavior which is not related to authentication or CD Keys after the game has loaded. Some examples include:

• Game crashes or errors after the game has been launched (that do not appear in a Steam dialog box)
• Not being able to connect to multiplayer servers
• Game bugs
• Gameplay and/or controller questions

Sending your support request to Steam Support rather than the correct provider may result in a delay in processing your request. Please make sure that your question is only sent to Valve if it does not fall into the criteria listed above. For a list of Third-Party games that are sold on Steam, please browse the knowledgebase here.