SupportWiki:New and Updated Topics

Please use this list to keep track new articles and articles which have been changed since their last review.

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New Topics

1. April 30th, 2007
   • Battlestations: Midway
   • Commandos Series
   • Hitman Series
   • Just Cause
   • Silverfall
   • Steam Error: Operating system support ending
   • Vampire: The Masquerade - Bloodlines
   • Joint Task Force
   • Deus Ex
   • Deus Ex: Invisible War
   • Snowblind
   • Rogue Trooper
   • Thief: Deadly Shadows
   • Tomb Raider: Legend
   • Arx Fatalis
   • Hardware Promotion Issues
   • Overview: Types of Game Servers
2. March 13th, 2007
   • Buying Games through Steam
   • Bullet Candy
   • Jade Empire
   • Troubleshooting Errors
   • City Life Deluxe
   • Making History: The Calm and the Storm
3. February 08, 2007
   • Windows Vista
   • FlatOut
4. January 26, 2007
   • Problem: Guest Pass Acceptance Page Cannot Be Displayed
   • Painkiller Gold Edition
   • FlatOut 2
5. January 12 07
   • Crash: Steam.exe (main exception): The registry is use by another process, timeout expired
   • Crash: This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more information.
   • Recent Steam Update Issues
   • Dreamfall
6. January 04 07
   • Problem: Status for all games shows Pre-loaded when logging in to Steam
   • Eets
   • FlatOut 2
   • Ghost Master
   • Vega$ - Make It Big
   • Change Steam Language Setting
   • Problem: Available disk space decreases every time a game is run
   • Using Widescreen Video Resolutions
7. December 19 06
   • What happens if my CD key gets stolen or banned?
   • Guest Passes
   • Error: Guest Pass Acceptance or Activation Failure
   • Zen of Sudoku
   • Problem: PayPal Not Offered as Payment Method
   • Prey
   • Garry's Mod
   • Gumboy: Crazy Adventures
8. November 22 06
   • RACE - The WTCC Game
   • Heroes of Annihilated Empires
   • Error: Disconnect: Kicked by Console: Illegal Alias In Use
   • Medieval II: Total War
   • PayPal

Updated Topics

1. March 13th, 2007
   • Uninstalling Steam
   • Changing a Steam Account Password or Secret Question
   • Steam Account Names Cannot Be Changed
   • Resetting a Lost Password
   • Steam Problem: PayPal requires a credit card for purchases
   • Contacting VALVe Billing and Support
   • CD Key Reset Process
   • Error: Duplicate CD Key
   • Installing Steam
   • Steam Account Disabled
   • Problem: Steam fails to start
   • Spyware, Adware, and Viruses Interfering with Steam
   • Information for New Users
   • Moving a Steam Installation
   • Game Crash: Shaderapidx9.dll
   • Windows Vista Issues
   • Troubleshooting Gameplay and Performance
   • Updating Drivers
   • Checking DirectX Settings
   • Offline Mode
   • Earth 2160
2. March 12th, 2007 - Articles Renamed (No other changes)
   • Game Crash: Dual-core system Troubleshooting
   • Game Crash: Game crashes when binding console key to §
   • Game Crash: Game freezes or locks up at the Loading screen
   • Game Crash: Games freeze or crash with looping sounds
   • Game Crash: Games freeze when running on ASUS motherboards
   • Game Crash: The Instruction at 0x referenced memory at 0x The memory could not be read
   • Game Error: Bad Surface Extents
   • Game Error: Bad file server is enforcing file consistency
   • Game Error: Disconnected: Server uses different class tables
   • Game Error: Invalid Steam UserID Ticket
   • Game Error: LAN Games Restricted to Class C Clients
   • Game Error: Missing .wad file when loading a map
   • Game Error: SV StartSound: volume
   • Game Error: Server Verification Failed
   • Game Error: SteamGetEncryptedUserIDTicket Failed
   • Game Error: You have been disconnected from server. Reason: Reliable channel overflow.
   • Game Error: You have been disconnected from the server. Reason: Error verifying STEAM UserID ticket
   • Game Error: Your map differs from the servers
   • Game Error: client.dll mismatch
   • Game Errors: Client dropped by server and Warning: Connection Problem
   • Game Errors: Secure connection failed, No Steam logon, or A connection to the VAC servers could not be made
   • Game Problem: Admin Slowhacking
   • Game Problem: Character limbs seem to vibrate and move erratically (VIA Chipset related)
   • Game Problem: Console disappears
   • Game Problem: Counter-Strike displays only two models
   • Game Problem: Custom spray disappears
   • Game Problem: Favorite servers saved in-game are gone when game is started again
   • Game Problem: Game regularly lags for several seconds
   • Game Problem: Hanging or slow performance with AMD processors and VIA chipset motherboards
   • Game Problem: Lag with Sound Blaster EAX enabled
   • Game Problem: Microphone input switches when launching a game
   • Game Problem: Missing or scrambled text in-game
   • Game Problem: Missing or scrambled text on the splash screen
   • Game Problem: Mouse lag in Codename Gordon
   • Game Problem: Ping (latency) jumps when connecting to a server
   • Game Problem: Running out of memory while playing
   • Game Problem: Servers appear in Steam Server Browser but not in Game Server Browser
   • Game Problem: Sound skips or stutters
   • Game Problem: Spectator Mode works but cannot join server
   • Game Problem: Unpredictable Server Browser behavior
   • Game Warning: CL FlushEntityPacket
   • GoldSrc Game Crash: HL has caused an error in GAMEUI.DLL
   • GoldSrc Game Error: Could not find de vegas.wad
   • GoldSrc Game Error: LoadTGA: Only type 2 and 10 targa RGB images supported
   • GoldSrc Game Error: Mod LoadBrushModel: wrong version number (0 should be 30)
   • GoldSrc Game Error: TEX InitFromWad: .wad isnt a wadfile
   • GoldSrc Game Error: This server is using a newer protocol (47) than your client (46)
   • GoldSrc Game Error: Version Check
   • GoldSrc Game Error: Wad file doesnt have WAD3 id
   • GoldSrc Game Error: Your system has been modified. Please remove the modification and try again.
   • GoldSrc Game Problem: CSTRIKE CHAT appears instead of in-game chat messages
   • GoldSrc Game Problem: Poor graphics quality and lag
   • SDK Errors: Cache needs decryption or repair
   • Server Error: Host Error: Couldnt get DLL API from ./-maxplayers/dlls/hl.dll
   • Server Error: Warning! Using deprecated syntax! with HLDSUPDATETOOL
   • Server Problem: Mods and maps disappear when starting server
   • Server Problem: Server disappears from browser after loading
   • Server Problem: Server does not appear in Steam Master Server list
   • Server Problem: Server is no longer secured by VAC
   • Server Problem: Server mods do not work after update
   • Server Problem: Unable to access dedicated server from host network
   • Server Problem: Unable to find dedicated server in Server Browser
   • Source Game Crash: Engine Error - Too many verts for a Dynamic Vertex Buffer
   • Source Game Crash: Failed to Set Video Mode with nVidia cards
   • Source Game Crash: Failed to lock index buffer in CMeshDX8::LockIndexBuffer
   • Source Game Crash: Game crashes whenever film grain effect is displayed
   • Source Game Crash: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
   • Source Game Crash: Unable to init shader system
   • Source Game Error Log Message: Failed to load dialog file Resource/UI/ClassMenu.res
   • Source Game Error: Cant find (or bad or corrupted or invalid) background image materials/console/background0.vtf
   • Source Game Error: Map Version is 0, expecting 19
   • Source Game Problem: Flashlight does not illuminate all surfaces correctly
   • Source Game Problem: Screen goes black in the Direct Intervention chapter of Half-Life 2: Episode One
   • Source Game Problem: Shiny hands in Counter-Strike: Source
   • Source Game Problem: Sounds do not play or play on only one speaker
   • Steam Crash: A required .DLL file OLEACC.dll was not found
   • Steam Crash: CMultiFieldBlob(pSerialized): Bad field - extend past end of blob
   • Steam Crash: Cannot open blob archive file: CMultiFieldBlob(mem-mapped file): Failed to open file
   • Steam Crash: Could not load module bin/vgui2.dll
   • Steam Crash: Debug Assertion Failed Program: steam.exe
   • Steam Crash: ERROR: delete of steam.exe failed, Win32 Error 5 Access is denied
   • Steam Crash: KERNEL32.dll has encountered a problem with MSIMG32.DLL (Called by bin/Vgui2.dll)
   • Steam Crash: Precondition Assertion Failed
   • Steam Crash: The MSS DLL is incorrectly installed in the Windows System directory
   • Steam Crash: The registry is use by another process, timeout expired
   • Steam Crash: Unable to find Steam.dll entry point InternalSteamStartEngine
   • Steam Crash: Win32 StructuredException: Unspecified floating-point exception
   • Steam Error: 108 The local Steam Service is Not Running
   • Steam Error: 1334 The file hl2.ico1 cannot be installed because the file cannot be found in the cabinet file hl24.cab
   • Steam Error: 1335 the cabinet file .cab required for this installation is corrupt and cannot be used
   • Steam Error: AuthenticationServerRSAPublicKey failed signature verification
   • Steam Error: BUKA CD Key
   • Steam Error: CD or DVD not present in drive
   • Steam Error: Directx9b installed while installing Half-Life 2
   • Steam Error: Disk could not be authenticated while installing Half-Life 2
   • Steam Error: Duplicate CD Key
   • Steam Error: Guest Pass Acceptance or Activation Failure
   • Steam Error: Half-Life has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows contact Sierra.
   • Steam Error: ILocalize::Addfile() failed to load file
   • Steam Error: Invalid CD Key
   • Steam Error: Invalid Userinfo in Connect Command
   • Steam Error: Modification to an existing installation of the French DVD HL1: Anthology or CS1: Anthology produces an error
   • Steam Error: Purchase Pending
   • Steam Error: Servers are currently too busy
   • Steam Error: The specified subscription is not available for credit card purchase
   • Steam Error: This game is currently unavailable
   • Steam Errors: Cabinet file error, fatal disk error, or similar with Half-Life 2 installation
   • Steam Errors: Failed with Error 15: Cache Read Failure and Error 13 Permission denied, data cache needs to be flushed
   • Steam Problem: Counter-Strike: Anthology CD Key unlocked Counter-Strike: Source
   • Steam Problem: Download always stalls at a certain percentage
   • Steam Problem: Game hangs at Precaching Resources
   • Steam Problem: Guest Pass Acceptance page cannot be displayed
   • Steam Problem: Missing or scrambled text in Steam menus
   • Steam Problem: No games listed in the My Games tab
   • Steam Problem: Nothing appears on the Storefront page
   • Steam Problem: PayPal requires a credit card for purchases
   • Steam Problem: Stalled download
   • Steam Problem: Status for all games shows Pre-loaded when logging in to Steam
   • Steam Problem: Steam does not recognize my CD installation for Gold Source games
   • Steam Problem: Steam fails to start
   • Steam Problem: Steam installs updates to the wrong folder
   • Steam Problem: Steam is asking me to purchase the game again
   • Steam Problem: Steam uses 50% of the CPU time on Dual Core systems
   • Steam Problem: Unable to install Half-Life 2 Game Of The Year Edition (India Only)
   • Steam and Game Crash: NET SendPacket ERROR WSAEINTR (Winsock error)
   • Steam and Game Crash: Page Fault Found In A Non Paged Area
   • Steam and Game Problem: Unable to view My media content and game trailers
   • System Error: Could not initialize installation. File size expected, size returned
   • System Error: No disc inserted when installing
   • System Error: Steam is not a registered protocol
   • System Error: Steam.exe is not a valid Win32 Application
   • System Error: Unable to open SteamNew.exe for writing
   • System Problem: Antivirus or security software reports Steam is malicious
   • System Problem: Available disk space decreases every time a game is run
   • Windows Vista Issues
3. February 08, 2007
   • Reclaiming a Hijacked Steam Account
   • Contacting VALVe Billing and Support
   • Error: Server Verification Failed
   • Using a Firewall with Steam
   • Error: Failed to Set Video Mode with nVidia cards
   • CD Key Reset Process
   • Refresh Rate and VSYNC
   • Problem: Unable to view My media content and game trailers
   • Error: Failed to lock index buffer in CMeshDX8::LockIndexBuffer
4. January 26, 2007
   • Troubleshooting Network Connectivity
   • Installing the Half-Life Hi-Def Model Pack
   • Ghost Master
   • Vega$ - Make It Big
5. January 12 07
   • Problem: Screen goes black in the Direct Intervention chapter of Half-Life 2: Episode One
   • Change Steam Account Password or Secret Question
   • Problem: Game hangs at Precaching Resources
   • Error: This game is currently unavailable
   • Programs Which Interfere with Steam
   • Activating a Product on Steam
   • Retail CD Keys
6. January 04 07
   • CD Key Reset Process
   • Call of Duty
7. December 19 06
   • Retail CD Keys
   • CD Key Reset Process
   • Using the Steam Backup Feature
   • Troubleshooting Network Connectivity
   • Troubleshooting Mouse and Keyboard Lag
   • Problem: No games listed in the My Games Tab
   • Change Steam Account Password or Secret Question
   • Problem: Steam is asking me to purchase the game again
8. November 18 06
   • Admin Slowhacking
   • Offline Mode
   • Troubleshooting Mouse and Keyboard Lag