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Article ID: 4938-WTDF-9465 FAQ ID: 198 Updated: October 20th, 2008
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Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form.
As with most software products, we will not offer refunds for purchases made online as outlined in the software license - please review Section 4 of the Steam Subscriber Agreement for more information.
Steam Subscriber Agreement
Steam Subscriber Agreement
We can make an exception for pre-ordered games if the request is received prior to the release date.
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