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Article ID: 4595-WEXN-6831 FAQ ID: 80 Updated: November 18th, 2008
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Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form.
Initial Troubleshooting Steps
- Exit and restart Steam
- If the issue persists, exit Steam and delete the ClientRegistry.blob file under the Steam installation directory (C:\Program Files\Valve\Steam\ or C:\Program Files\Steam\ by default) and restart Steam
- If deleting the clientregistry.blob file does not resolve the issue, please exit Steam and delete everything under the Steam installation directory except Steam.exe and the /SteamApps folder - this will force Steam to update when you log in
- If the issue persists, please see the Verifying GCF Cache Files article for instructions to repair your game cache files
- Also, this error can be caused by having certain Steam files set to Read Only. To resolve this:
- Exit Steam.
- Navigate to the directory where you installed Steam. (Typically C:\Program Files\ or C:\Program Files\Valve\.)
- Right-click on the Steam folder.
- Select Properties.
- Check the Read-Only checkbox and press Apply.
- Uncheck the Read-Only checkbox and press Apply.
- Disable all background applications, including Anti-Virus software and Firewalls.
For more information, please see the Disabling Background Applications topic.
For information about the Windows Firewall, please view the Using a Firewall with Steam topic.
Some Anti-virus software needs to be properly configured for Steam. Please see the Antivirus software reports Steam games are malicious topic.
- Double-check your router configuration to make sure that it is properly configured for Steam. If bypassing the router by connecting directly to your Cable/DSL modem allows the game to work correctly, then please consult the Using a Router with Steam topic for more detailed instructions on configuring your router.
Data Execution Prevention
- Go to Start > Control Panel > System > Advanced > Performance > Data Execution Prevention.
- Select "Turn on DEP for all programs and services except those I select:"
- Select "Add" to add Steam to the exception list.
Windows Vista Users
Please visit our Windows Vista Issues FAQ for troubleshooting this error message with Windows Vista.
Third Party Games
In some cases, this issue can be resolved by installing or reinstalling the Microsoft Visual C++ 2005 Redistributable Package.
For 32-bit Processors, please install the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
For 64-bit Processors, please install the Microsoft Visual C++ 2005 Redistributable Package (x64)
Note:
We have received reports that the use of the Nostromo speedpad's software may generate this error message - if you are using the Nostromo speedpad, please remove the game's executable file from the associated game field in the loadout manager and start the game through the "My Games" tab in Steam for troubleshooting purposes.
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