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My Credit Card Was Declined |
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Categories: Topics | Steam | Billing | Credit Card |
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(Redirected from Steam Error: Credit card declined)
Article ID: 1292-QEUS-0515 FAQ ID: 429 The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution. Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form. Important: If your purchase fails on the first try, please see the Contacting VALVe Billing and Support topic for instructions on how to contact us. We will need to review the purchase attempt and determine the reason your transaction was declined if you are certain that the reasons listed below do not apply. We use a billing system which will perform an authorization of the card without placing an authorization hold on the funds in the account. However, some banks and credit card issuers require an authorization hold on those funds. Please contact your bank or credit card company if your purchase was declined in Steam but the funds are still being held. Credit card purchases placed through Steam are most commonly declined for the following reasons: Insufficient FundsFirst and foremost, please check the account associated with your card to ensure there are funds available for your purchase. If you find that there are sufficient funds, your card may have been declined for one of the reasons listed below. Failed Address VerificationMake sure to enter your address information exactly as it appears on your account summaries (everything - including hyphenation and spacing - must be entered exactly as the customer service representative at your credit card issuer entered it in order to pass our Address Verification System check)Some credit card issuers do not store special characters (i.e. forward slashes, back slashes, and hyphens) in their Address Verification records - for this reason you may need to enter an address which would normally appear as "111-22" with a separating space ("111 22") or without any punctuation ("11122") to pass Address Verification. Failed CVV2 Code MatchThe CVV2 code is the last 3 digits which appear on the back of your card on the signature line if you have a Visa, Mastercard, or Discover card - American Express cards display a 4 digit CVV2 code on the front of the card, just above the last four digits of the credit card number.If your CVV2 code is not readable, please contact your credit card issuer to get a new card Purchasing from Outside the Country In Which the Card Was IssuedIf you are attempting a purchase but you are not located in the country in which your card was issued, please Contact VALVe Billing and Support for assistance. Related Topics |
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