Slow Downloads and Connection to Content Servers

Article ID: 9498-WPDF-3220 FAQ ID: n/a Created: October 21st, 2008

Content Servers

Steam uses content servers that are located all over the world to provide better service. Steam automatically selects the best content server based on your location. However, some third-party applications such as ESET NOD32 Anti-Virus can cause Steam to use incorrect content servers. Any sort of Internet security and/or packet filtering software may have a similar affect. This can also lead to connection issues.

If you are not using NOD32 but you suspect a different program might be related, you can follow the Programs Which Interfere with Steam guide to determine if that is the cause of the issue.

For NOD32, there is a work-around that may help:

1. Go to NOD32's settings
2. Under Antivirus and antispyware, locate Web access protection
3. Find Web browsers and locate Steam.exe
4. Click the box until a red X is displayed
5. Click Ok and close the settings

For example:

Rename the Blob

Your ClientRegistry.blob file, located in the Steam directory (C:\Program Files\Steam\ by default), stores the location information for Steam to use in order to select the best content server. After disabling your background applications, please see this guide: ClientRegistry.blob

Connection Rate

Ensure that your Steam connection rate is set appropriately. For more information, please see Setting Client Rates.

Network Connectivity

If your rate is set correctly and you are still having trouble, then it may also be due to a network connectivity issue. Please follow these directions to make sure the correct ports are open and double check the list of ISP's that are known to have issues with Steam: Troubleshooting Network Connectivity.