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Article ID: 6924-IOFZ-1139 FAQ ID: 247 Updated: October 20th, 2008

The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution.

Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form.

Important:
If you receive this message for more than 2-4 hours after completing your purchase - or if you receive this message after receiving your receipt for the purchase - please try logging out of Steam and logging back in to ensure your recent purchase is recognized on your Steam account.


You will receive this message when our credit card processor is unable to handle the amount of transactions we are attempting to process. If/when your subscription is authorized, you will be emailed your receipt for the transaction.



 
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