Ongoing Issues:no

Categories: Topics:no | Troubleshooting:no | Troubleshooting Crashes and Error Messages:no

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Current Issues

datacache.dll Errors
MountFilesystem() and SteamMountFileSystem() Errors
IDirect3DDevice9::Present() Errors

We are currently investigating some issues with games and Steam - it is requested that any users encountering these issues submit a case to Steam Support to assist in determining a resolution to these issues.

Please include the following items of information in your Steam Support case:

MSINFO32 Report
DXDIAG:no Report - Click the "Save All Information..." button at the bottom of the window to save the output of the report.
Mini-dump Files (for Steam Crashes and Game Crashes) Mini-dump files will only be generated by crashes.
- Steam crashes: The mini-dump file will be located in your Steam installation folder (C:\Program Files\Valve\Steam\ by default)
- Game crashes: The mini-dump file will be located in your game installation folder under the Steam installation directory: /SteamApps/ (your account name) / (game folder) /

Please submit a case to Steam Support once you have the requested items of information: http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=294

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