Ongoing Issues

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Current Issues

datacache.dll Errors
MountFilesystem() and SteamMountFileSystem() Errors
IDirect3DDevice9::Present() Errors

We are currently investigating some issues with games and Steam - it is requested that any users encountering these issues submit a case to Steam Support to assist in determining a resolution to these issues.

Submit an Incident Report

Please include the following items of information in your Steam Support case:

MSINFO32 Report
DXDIAG Report - Click the "Save All Information..." button at the bottom of the window to save the output of the report.
Mini-dump Files (for Steam Crashes and Game Crashes) Mini-dump files will only be generated by crashes.
- Steam crashes: The mini-dump file will be located in your Steam installation folder (C:\Program Files\Valve\Steam\ by default)
- Game crashes: The mini-dump file will be located in your game installation folder under the Steam installation directory: /SteamApps/ (your account name) / (game folder) /
Please see the Contacting VALVe Billing and Support topic to submit an incident to Steam Support once you have the requested items of information

Retrieved from "http://supportwiki.steampowered.com/wiki/Ongoing_Issues"

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