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Hanging or slow performance with AMD processors and VIA chipset motherboards

 
 

Article ID: 4268-QWPH-1104

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From Microsoft:
Article ID:274629

Symptoms

When you play the games that uses a motherboard based on the VIA Technologies chip set, you may experience one or more of the following behaviors:

  • The game may not be able to start
  • Slow game performance or your mouse may move very slowly when navigating in-game
  • Game may appear to stop responding (freeze or "hang") when a single game screen (such as the Star Systems or Orbital View screen) is displayed for several minutes
  • Your screen may go black
  • When you play a multiplayer game, you may experience slow performance in your game (lag)
  • Your game may run but you cannot shut down the game and restart the game multiple times without a restart


Cause

This issue may occur if you have not installed the most recent drivers for your VIA Technologies chip set motherboard.


Resolution

To resolve this issue, install the latest VIA chipset drivers for your motherboard from the following VIA Technologies Web site:

http://www.viatech.com


Update the Via 4-in-1 Chipset Driver for Your Motherboard

If you are experiencing the issues listed on a computer with a motherboard based on the VIA Technologies chip set, install the latest VIA 4-in-1 driver from the following:

http://www.viaarena.com/default.aspx?PageID=2

 
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