Games are missing from the My Games tab

I am logging in to Steam for the first time - where are my games?

If you purchased a retail package and created a Steam account, you will need to register your CD Key to activate the product. Please see the Activating a Product on Steam article for more information on registering a CD Key / activating a product on Steam.

I've used Steam before but now all of my games are missing - what happened?

If you have already activated and played games on Steam in the past but the games are no longer appearing in your list of activated games, you are most likely logged into the wrong Steam account. Please see the Contacting VALVe Billing and Support article for instructions to retrieve the account your games are registered to.

All of my games are there except one or a few of them. Why?

Sometimes Steam will appear to be functioning correctly, except certain games will be missing from your list. If you are absolutely sure that you are logged in to the correct Steam account, then the issue is most likely due to some ports being blocked by your firewall and/or router. Since Steam cannot connect on all of the ports it uses, it may run into a problem verifying one of your games. To see the list of ports and to make sure that all of the ports for Steam are open, please follow this guide.

Related Articles

• Steam Account Use
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• Information for New Users