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Game Problem: Ping (latency) jumps when connecting to a server:da |
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Categories: Topics:da | Troubleshooting:da | Troubleshooting Unexpected Behavior:da |
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Denne side er under konstruktion. Se venligst Supportsiden for al tilgængelig teknisk supportinformation på engelsk.
Indholdet på denne side er redigeret af både Steam Support og Steams community - alle links til eksterne sider skal benyttes med omhu. Steam Support vil ikke spørge efter dit Steam kodeord på noget tidspunkt eller bede dig om at indtaste dit kodeord i formularer på hjemmesiden. Hver gang du støder på problemer med din ping (latency) skal du tjekke din computer og dit lokale netværk, for problemer. Hvis du kører et program, såsom Cybersitter, NetLimiter eller X-Fire eller Windows tema programmer såsom Windowblinds, bør du uninstallerer dem, disse programmer er kendte problemskabere. Hvis du har installeret Windows XP Service Pack 2, bør du uinstallerer andre firewalls indtil dette problem bliver løst (uninstaller, ikke "slet"). Specielt ZoneAlarm skaber mange problemer for spillere. Nogle anti-virus (og firewall) programmer har problemer med Windows XP Service Pack 2, specielt Grisoft AVG 6 og tidligere versioner skaber problemer. Uninstaller "gamle" anti-virus programmer, eller opgrader til seneste version. FirewallsOpdatér dine firewall's tilladelser. Fjern alle referancer til Steam.exe, hl.exe, hlds.exe og hl2.exe fra din firewall's tilladelser og lad dem blive rekonfigureret efter hver Steam opdatering. Lad være med at antage, at alt er okay blot fordi de er listet. Husk at give tilladelse for alle porte og for TCP og UDP. Hvis du ikke bliver spurgt, efter at have fjernet tilladelserne, er noget højst sandsynligvis sat forkert op (sikkerheden kan være sat for højt) ellers har du muligvis en anden firewall kørende. Hjemme Netværk DetaljerHvis du spørger efter hjælp, oplys altid dit internet modem / router producent, model og firmware numre, når du rapportere fejl som disse. Modems og Routere med problemerDer er midst fire kendte modems / routers der kan skabe problemer som disse, Actiontec, Linksys, Dlink og BroadXent (Creative Labs). Der er muligvis flere end disse, men de er de eneste der er blevet rapporteret som skabende problemer. Der er ingen løsning for Actiontec kun at få et nyt modem. Linksys kan rettes ved at køre en specifik "ældre" firmware version, den nyeste udgave (og meget gamle versioner) skaber problemer. Se venligst Router and Router Firmware Issues emnet for mere information omkring firmware problemer. Dlink kommer op fra tid til anden, at gå udenom routeren retter somregel problemet, hvis det er årsagen. BroadXent er et godt eksempel på et DSL modem + router der skaber præcis dette problem. BroadXent har et firmware design, eller fejl der får modemet til at gå ned og offline for et minut hvis du genopfrisker mere end 8.000 servere (varierer mellem model numrene). Andre "low-end" modems og routere kan være årsag til netop dette problem. Hvis din internet forbindelse går offline når du prøver på at få en liste over servers eller forbinde, så har du et modem/router problem. Slow Down Steam to TestNedsættelse af Steams internet forbindelses rate til "modem" hastigheder kan muligvis afhjælpe dit problem. Sætter du din rate for højt kan det overbelaste dit modem, router eller internet forbindelse og være skyld i dette problem. Dette kan specielt opstå hvis du har flere computere online via ét modem (Hjemme LAN event eller CyberCafe). Husk altid at genstarte Steam efter at have ændret forbindelses raten. Omgå Eksterne RoutereHvis problemet opstår, og du benytter dig af både et modem og en router, prøv da at fjerne routeren og sæt din computer direkte til modemet, og se om problemet går væk. Linksys "network everywhere router" er fornyligt blevet rapporteret skyld i netop dette problem. Test på Analog ModemHvis du stadig har problemet, prøv da at bruge dit 56K analog opkalds modem og se om du har nogle problemer med at bruge det, overhovedet (udover det går langsomt). Husk igen at sætte Steams Internet Forbindelses rate korrekt. Ingen HubsHvis du benytter dig af en netværks "hub" i forbindelse med din internet forbindelse, bør du skaffe dig af med den. Hubs er ikke i stand til at håndtere blandede ethernet hastigheder hvilket kan have mange forskellige symtomer, inklusive disse. Hvis en hub er nødvendig er du nødt til at tvinge alle din netværks enheder til kun at køre 10mbit, men dette afhjælper muligvis ikke trængsels problemer (én computer gør krav på huben). Ingen ICSSidst, hvis du prøver at køre din computer bag nogen form for proxy, VPN eller Internet Forbindelses Deling, er alt håb ude. Brug aldrig forbindelser som disse til spil. Hvis intet her hjælperSe venligst Contacting VALVe Billing and Support emnet for instruktioner i at kontakte support. Vær specifik med dine detaljer og hvad du har prøvet for at rette problemet. Hvad gør jeg med virus og spyware problemer?Opdatér hvert eneste program til den nyeste defination og kør det indtil det kommer frit igennem. Kør Pestpatrol sidst, da det opfanger de fleste trusler men fjerner dem ikke automatisk medmindre du køber programmet (de giver manuale fjernelses metoder). Rent HusClean house thoroughly of virus and spyware and known offending programs before running your MSINFO32 report, and then submit the report to the support website. If there are a long list of things that can be easily identified and removed, you might find that removing these pests will solve your problem and maybe eliminate many other irritating problems you've been seeing on your computer It's also very important to make sure you have all the latest operating system updates and motherboard, sound and video drivers so those are not an issue. Microsoft Update for alle Operativ SystemerDesto renere din rapport er, desto hurtigere kan dit problem løst. Udeluk det åbenlyse, så det resterende bedømmes effektivt.
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English content to translate (START)
Any time you see symptoms like this you need to check your computer and local network for problems. If you are running anything like cybersitter, netlimiter or x-fire or any windows theme programs like windowblinds uninstall them, these are known offenders. If you have XP SP2, uninstall any other firewall program until you solve this problem (uninstall, don't "delete"). ZoneAlarm especially is causing a lot a problems for players. Some anti-virus (and firewall) programs are having problems with SP2, Grisoft AVG 6 and earlier versions especially. Uninstall "old" A/V programs or upgrade to the latest version. FirewallsUpdate your firewall permission. You must remove all reference to steam.exe, hl.exe, hlds.exe, and hl2.exe from your firewall permissions and let them be re-learned every steam update. Don't just assume because they are listed there that they are ok. Be sure to give permission for all ports and for TCP and UDP. If it doesn't ask after you remove existing permissions, then you have something set wrong (security too high) or you have another firewall running. Home Network DetailsIf you ask for assistance, always provide your internet modem / router manufacturer and model and firmware numbers when reporting problems like this. Problem Modems and RoutersThere are at least four known modems / routers that can cause problems like these, Actiontec, Linksys, Dlink, and BroadXent (Creative Labs). There are probably more then that, but those are the only ones that have been consistantly reported to cause problems. There is no solution for Actiontec except to get a new modem. Linksys can be fixed by running a specific "older" firmware version, the latest versions (and very old versions) have problems. Please see the Router and Router Firmware Issues topic for more information on firmware issues. Dlink shows up from time to time, bypassing the router will usually fix the problem if it's the cause. Broadxent is a good example of a DSL modem + router that can cause this exact problem. They have a firmware design or bug that will cause the modem to crash and go offline for a minute if you refresh more then 8,000 servers (varies with the model numbers). Other "low-end" modems and routers can show this exact same problem. If your internet connection goes offline when you try to get a list of servers or connect, then you have a modem/router problem. Slow Down Steam to TestSlowing down the Steam internet connection rate to "modem" speeds may help your problem. Setting your rate too high may overload your modem or router or internet connection and cause this problem. This can be especially true if you have a number of computers online behind one modem (like a home LAN event or CyberCafe). Always restart Steam after changing the internet connection rate. Bypass External RoutersIf you have a problem like this and you run a modem and a router, always remove the router and plug straight into the modem and see if your problem goes away. The linksys "network everywhere router" has recently been reported to cause this exact problem. Test on Analog ModemIf you still have this problem, try using your 56K analog dial-up modem and see if you have any problems at all using that (besides being slow). Again, be sure to set your Steam Internet Connection rate appropriately. No HubsAnother tidbit, if you are using a network "hub" anywhere on your internet connection get rid of it. Hubs are unable to handle mixed ethernet speeds and can cause many different problem symptoms, including these. If you must use a hub, you need to force all of your network devices to run at 10mbit only, but this may not help congestion problems (one computer hogging the hub). No ICSLast, if you are trying to run your computer behind any sort of proxy or VPN or Internet Connection Sharing, all bets are off. Never use connections like this for gaming. If nothing here helpsPlease see the Contacting VALVe Billing and Support article for instructions to contact support. Be specific about the details and what you've tried to fix the problem. What do I do about Virus and Spyware Problems?Online update each program to the latest definitions and run it until is comes up clean. Run Pestpatrol last, it detects the most but won't automatically remove anything unless you purchase it (they give manual removal instructions). Clean HouseClean house thoroughly of virus and spyware and known offending programs before running your MSINFO32 report, and then submit the report to the support website. If there are a long list of things that can be easily identified and removed, you might find that removing these pests will solve your problem and maybe eliminate many other irritating problems you've been seeing on your computer It's also very important to make sure you have all the latest operating system updates and motherboard, sound and video drivers so those are not an issue. Microsoft Update for all Operating SystemsThe cleaner your report is, the faster your problem can be solved. Eliminate the obvious and what is left can be efficiently reviewed. (END) English content to translate
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