CD Key Reset Process |
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Categories: Topics | Steam | Account Issues | CD-Key |
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Article ID: 1673-IDGK-4694 FAQ ID: 70 Updated: BurtonJ 10:32, 1 September 2009 (PDT) The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution. Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form. IMPORTANT: CD KEY RESET PROCESS GUIDELINESIf you recently purchased a new retail game which requires activation on Steam and are encountering a "Duplicate CD Key" error message, you must contact Valve to have the CD Key moved to your account. Please contact us through our online support system as outlined here: Contacting Steam Billing and Support You must have a copy of your valid purchase receipt from within the last 90 days to have the CD Key moved to your account. NOTE: If you still need assistance in activating your CD Key, please follow this link to create a support case and provide the following materials:
CD Key Scan ExamplesIf you are unsure of what CD Keys are used on Steam, please see this guide Here is a typical example of a CD-key reset attachment. Please write your account name or support incident number on the reference card. (If you do not have your account name, you must first create your support ticket, copy the incident number then submit an update to the ticket with your digital photo of the CD-key.) CONTACTING STEAM SUPPORTPlease see the Contacting Steam Billing and Support topic for instructions to contact Steam Support to provide the requested information once it is ready. Related Topics |
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