CD Key Reset Process |
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The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution. Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form. Important NoteA CD Key may only be registered to one Steam account. CD Keys are associated with your Steam Account, not your computer. Please see the Contacting VALVe Billing and Support article for instructions to retrieve your lost Steam account if it is possible that you may have registered your CD Key in the past.
CD Key Reset Process GuidelinesIf you recently purchased a copy of a game which requires activation on Steam and are encountering a "Duplicate CD Key" error message you will need to contact us to have the CD Key reset so you may use it. Note: We cannot reset CD Keys which have been disabled for violations of the Steam Subscriber Agreement and/or End User License Agreement or banned by VAC for cheating infractions. If your CD Key matches the ##### - ##### - ##### - ##### - ##### pattern you must have a copy of your recent purchase receipt to have the CD Key reset.
Sierra Half-Life, Counter-Strike, and Blue Shift CD KeysOlder CD Keys (Sierra Half-Life, Counter-Strike, and Blue Shift CD Keys) are printed in the following format: #### - ##### - #### If your CD Key does not match the pattern (4 numbers - 5 numbers - 4 numbers), please skip down to the All Other CD Keys section. If your CD Key matches the #### - ##### - #### pattern and you are certain that you have not registered it over Steam in the past, please mail the following items to us for review:
Please print out the completed CD Key Reset Form (do not print out an incomplete copy and fill in the fields by hand). Specify the use of any numbers in the names or email accounts. For instance, "B0B" has the number zero in it; you would need to point this out to us. Package and send the requested materials to: CD Key Reset Valve Corporation PO Box 1688 Bellevue, WA 98009 USA Your CD Key will be sent back to you via US Mail once it has been reset. Please allow 6 to 8 weeks for the materials to be mailed back. Note: You do not need to wait to receive your CD Key from us to make use of the subscription on your Steam account – you will be sent an e-mail regarding the status of your CD Key reset request when your request is received and processed. All Other CD KeysCurrent CD Keys are comprised of 18 numbers and letters (Prey) or 25 numbers and letters (Valve games) arranged into five groups of five characters separated by hyphens: Prey example: AAB1BB2C345CDD6E E7 Valve game example: 1AB2C-D3FGH-456I7-JK8LM-NOP9Q If your CD Key fits one of these patterns, please see the Contacting VALVe Billing and Support article for instructions to create a support case to provide the following materials:
CD Key Scan ExampleHere is a typical example of a CD-key reset picture. Please write your account name or support incident number on the reference card. (If you do not have your account name, you must first create your support ticket, copy the incident number then submit an update to the ticket with your digital photo of the CD-key.) EA CD Key Scan
If you do not have access to a scanner or digital camera, you may complete the CD Key mailing process described for Half-Life, Counter-Strike, and Blue Shift CD Keys which is outlined above (you do not need to include $10.00 USD for the CD Key Reset Service Charge, however, you must include a copy of your receipt from within 90 days of the postmark date for the materials). Contact Steam SupportPlease see the Contacting VALVe Billing and Support topic for instructions to contact Steam Support to provide the requested information once it is ready. Related Articles |
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