CD Key Reset Process

Article ID: 1673-IDGK-4694 FAQ ID: 70 Updated: BurtonJ 10:32, 1 September 2009 (PDT)

CD KEY RESET PROCESS GUIDELINES

If you recently purchased a new retail game which requires activation on Steam and are encountering a "Duplicate CD Key" error message, you must contact Valve to have the CD Key moved to your account. Please contact us through our online support system as outlined here:

Contacting Steam Billing and Support

You must have a copy of your valid purchase receipt from within the last 90 days to have the CD Key moved to your account.

If you still need assistance in activating your CD Key, please follow this link to create a support case and provide the following materials:

• A scan or digital photo of the CD Key with the words Reset To and your Steam account username written in permanent ink on the reference card or sticker (without obscuring the CD Key)
• A scan or digital photo of your retail purchase receipt (game must have been purchased within the last 90 days - we do not accept receipts from online auction websites or used software vendors)

CD Key Scan Examples

If you are unsure of what CD Keys are used on Steam, please see this guide Here is a typical example of a CD-key reset attachment. Please write your account name or support incident number on the reference card. (If you do not have your account name, you must first create your support ticket, copy the incident number then submit an update to the ticket with your digital photo of the CD-key.)

CONTACTING STEAM SUPPORT

Please see the Contacting Steam Billing and Support topic for instructions to contact Steam Support to provide the requested information once it is ready.

Related Topics

• Invalid CD Key
• Contacting Steam Billing and Support
• Retail CD Keys
• Duplicate CD Key
• Regaining access to your lost Steam Account and resetting your account credentials