Steam Support Wiki
 
 

Erori in jocuri : Secure connection failed, No Steam logon, sau A connection to the VAC servers could not be made

 
 

Conţinutul acestei pagini este moderat atât de Ajutorul Tehnic Steam cât şi de comunitatea utilizatorilor Steam - orice legături către site-urile din afară trebuie tratate cu atenţie.

Ajutorul Tehnic Steam nu vă va cere niciodată parola contului dvs Steam pentru nici un motiv, nici nu vi se va cere vreodată să introduceţi parola contului dvs Steam într-un formular de pe o pagină de internet.

Peer Guardian

Un numar de utilizatori raporteaza ca problemele la conectarea la serverele VAC au fost corectate prin inchiderea aplicatiei Peer Guardian, apoi inchiderea si restartarea Steam. Odata Steam restartat va veti putea conecta la serverele VAC.

Conexiunea Internet

Verificati stabilitatea si fiabilitatea conexiunii Internet. O conexiune instabila poate cauza in Steam download-uri incorecte, sau incercarea de conectare la un server ar putea expira.

Exista numeroase utilitati online care va pot ajuta sa verificati problemele cu conexiunea dumneavostra, aici sunt doua dintre cele mai populare:

Daca suspectati ca aveti probleme legate de Conexiunea Internet, va rugam contactati Furnizorul de Internet (ISP) al dumneavoastra.

Aplicatii P2P, FTP si Web Server

Asigurati-va ca nu rulati programe P2P genul Kazaa, LimeWire, BitTorrent, sau Exeem in fundal. Aceste programe pot consuma o mare parte din latimea de banda. Acelasi lucru este valabil si pentru aplicatii FTP si Webserver.

Dupa inchiderea aplicatiilor Peer to Peer va rugam INCHIDETI STEAM SI RESTARTATI-L inainte de a incerca conectarea la un server securizat. Odata ce ati restartat Steam va veti putea conecta la serverele VAC.

Securitate si Software Firewall si Anti-Virus

Daca utilizati firewall de securitate sau software anti-virus, setati-le sa recunoasca Steam.exe si toate instantele HL.exe si HL2.exe ca programe de incredere. Consultati manualul programului pentru a afla cum puteti face aceasta.

De obicei, daca aveti o problema de conexiune imediat dupa update-ul Steam aceasta este cauzata de firewall.

Cea mai bun solutie este sa mergeti la permisiunile firewall-ului si sa stergeti toate referintele catre Steam.exe, HL.exe si HL2.exe si sa-l lasati sa le invete din nou. Doar pentru ca exista permisiuni nu inseamna ca sunt permisiuni corecte!

Ar trebui de asemenea rulat un singur firewall in acelasi timp. Nu rulati doua sau mai multe firewall-uri, deoarece pot intra in conflict reciproc si pot cauza diverse probleme de conexiune.

Dupa ce ati facut schimbari in setarile A/V sau software-ul firewall va rugam INCHIDETI STEAM SI RESTARTATI-L inainte de a incerca conectarea la un server securizat. Odata ce ati restartat Steam va veti putea conecta la serverele VAC.

Firewall-uri si Routere

Daca computerul dumneavoastra este in spatele unui router cu un firewall, va trebui sa deschideti porturile pe care Steam le utilizeaza pentru sa se conecta la Internet. Cele mai multe firewall-uri cer ca porturile sa fie deschise manual (nu le invata automat). Routerele fara firewall au nevoie foarte rar ca porturile sa fie deschise pentru jocul clientului (dar de obicei este nevoie pentru serverul jocului).

Daca configurarea software necesita numerele porturilor, va rugam folositi:

  • UDP 1200 (utilizat pentru serviciul friends)
  • UDP 27000 pana la 27015 inclusiv
  • TCP 27020 pana la 27039 inclusiv
  • TCP 27040 si 27041 doar pentru proprietarii CyberCafe

Pentru asistenta cu firewall-ul dumneavoastra va trebui sa mergeti la site-ul pentru suport tehnic pentru firewall-ul dumneavoastra particular. Firewall-ul Windows XP SP1 nu necesita schimbari in configuratiile specifice pentru a functiona cu Steam, dar firewall-ul XP SP2 necesita configurare.

Dupa ce ati facut schimbarile la setarile router-ului si firewall-ului dumneavoastra va rugam INCHIDETI STEAM SI RESTARTATI-L inainte de a incerca o conectare la un server securizat.

Probleme Routere

Routerele pot cauza probleme de conectivitate. Routerele Linksys si in special routerele Wireless pot cauza acestea. Routerele Dual WAN nu sunt compatibile cu Steam. Daca aveti un router de sine statator si aveti probleme de conexiune, puteti sa ocoliti router-ul si sa conectati computerul direct la modem sa vedeti daca router-ul este problema.

Virusi, spyware si malware, netlimiting, programe de mascare IP

Probleme de conexiune pot aparea de asemenea daca sistemul dumneavoastra este infectat cu un virus sau spyware. Programe ca Cybersitter, Netlimiter, X-Fire si Stegnos Anonymous Internet pot interfera cu operatiile normale Steam.


Conţinut în engleză de tradus (START)

Peer Guardian

A number of our users are reporting that their problems connecting to VAC enabled servers were corrected by exiting Peer Guardian, then exiting and restarting Steam. Once Steam has restarted you should be able to connect to VAC Servers.

Your Internet Connection

Check the stability and reliability of your Internet connection. An unstable connection can cause Steam to download improperly, or your attempt to connect to a server might time out.

There are many online tools that help you to check for problems with your connection, here are two of the more popular:

If you suspect that you are having a problem related to your Internet Connection, please contact your ISP.

P2P, FTP and Web Server Applications

Make sure that you're not running P2P programs like Kazaa, LimeWire, BitTorrent, or Exeem in the background. These programs can consume a large portion of your bandwidth. The same is true for FTP and Webserver applications.

After exiting your Peer to Peer software please EXIT STEAM AND RESTART before attempting to connect to a secure server. Once you have restarted you should be able to connect to VAC servers.

Security and Firewall and Anti-Virus Software

If you're using security or firewall or anti-virus software, train them to recognize Steam.exe and all instances of HL.exe and HL2.exe as trusted programs. Consult your program manuals for how to do this.

Typically, if you have a connection problem immediately after a Steam update it is being caused by your firewall.

The best solution is to go to the firewall permissions and remove all references to Steam.exe, HL.exe and HL2.exe and let them be relearned again. Just because there are existing permissions does NOT mean they are correct permissions!

You should also only be running one firewall at a time. Never run two or more firewall programs, they can conflict with each other and cause many different connection problems.

After making any changes to your A/V or software firewall settings please EXIT STEAM AND RESTART before attempting to connect to a secure server. Once you have restarted you should be able to connect to VAC servers.

Firewalls and Routers

If your computer is behind a router with a firewall, you'll need to open the ports that Steam uses to connect to the Internet. Most embedded firewalls require you to open ports manually (they don't learn automatically). Routers without firewalls rarely need to have ports opened for game client (but usually do for game servers).

If your configuration software requires port numbers, please use the following:

  • UDP 1200 (used for friends service)
  • UDP 27000 to 27015 inclusive
  • TCP 27020 to 27039 inclusive
  • TCP 27040 and 27041 only for CyberCafe Owners

For assistance with your Firewall you will need to go to the support site for your particular Firewall. Windows XP SP1 firewall does not require any specific configuration changes for Steam to work but XP SP2 firewall does.

After making any changes to your router and firewall settings please EXIT STEAM AND RESTART before attempting to connect to a secure server.

Router Problems

Routers can cause connectivity problems. Linksys routers and Wireless routers especially can cause this. Dual WAN Routers are not compatible with Steam. If you have a stand-alone router and you are having connection problems, you can always bypass the router and plug your computer directly into your modem to see if the router is the problem.

Viruses, spyware and malware, netlimiting, anonymous IP masking programs

Connection problems can also arise if your system is infected with a virus or spyware. Programs like Cybersitter, Netlimiter, X-Fire and Stegnos Anonymous Internet can also interfere with normal Steam operations.

(END) Conţinut în engleză de tradus
 
 
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