Steam Support Wiki
 
 

Providing Proof of Purchase

 
 

Article ID: 2268-EAFZ-9762 FAQ ID: N/A Created: BurtonJ 15:23, 29 Junho 2009 (PDT)

O conteúdo desta página é da responsabilidade conjunta da assistência técnica e da comunidade de utilizadores do Steam - quaisquer links para sites externos devem ser tratados com precaução

O Suporte Steam jamais solicitará a senha de sua conta Steam por qualquer motivo ou pedirá que entre com ela no formulário de um website.

Providing Proof of Purchase

Esta página está em construção. Por favor veja o site de suporte para todo o apoio técnico disponível em inglês.

Interested in assisting with translation? Apply to become a Steam Support Wiki Translator
English content to translate (START)

When submitting a support ticket, what type of proof for my account should be attached?

  • If retail software is registered to the account, attach a digital photo or scan of the CD Key registered to the account. Write the Steam account username on the quick reference card or CD Key sticker below the code in permanent ink.
    Examples:
    cdkey1.jpg
    cdkey2.jpg


  • If a game was purchased through Steam with a credit card, please provide the following:
    • The Card Type (Visa, MasterCard, Discover, American Express)
    • Full Name on the Card
    • Expiration Date
    • The last four digits of the credit card number - Do not provide the full credit card number
  • If a game was purchased through Steam using a PayPal account, please provide:
    • The Billing Name on the PayPal Account
    • The full Billing Address on the PayPal Account
    • The PayPal PayerID
    • The Invoice ID and the Transaction ID

If any other type of payment was used, please explain this in the support ticket.

(END) English content to translate
Interested in assisting with translation? Apply to become a Steam Support Wiki Translator

 
 
  link: Valve Software MediaWiki Logo