Steam Support Wiki
 
 

Ongoing Issues

 
 

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=472

이 페이지는 현재 공사중입니다. 기술적 문제에 대한 사항은서포트 사이트를 참고해주세요.(영문)

해당 페이지의 컨텐츠는 Steam Support와 스팀 유저 커뮤니티가 같이 관리합니다. 모든 외부 링크에 대한 주의를 요합니다.

Steam Support는 어떤 이유에서라도 절대 귀하의 스팀 계정 비밀번호를 요구하거나 웹에 입력하라는 요청을 하지 않습니다.

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Current Issues

  • datacache.dll Errors
  • MountFilesystem() and SteamMountFileSystem() Errors
  • IDirect3DDevice9::Present() Errors

We are currently investigating some issues with games and Steam - it is requested that any users encountering these issues submit a case to Steam Support to assist in determining a resolution to these issues.

Please include the following items of information in your Steam Support case:

  1. MSINFO32 Report
  2. DXDIAG Report - Click the "Save All Information..." button at the bottom of the window to save the output of the report.
  3. Mini-dump Files (for Steam Crashes and Game Crashes) Mini-dump files will only be generated by crashes.
    • Steam crashes: The mini-dump file will be located in your Steam installation folder (C:\Program Files\Valve\Steam\ by default)
    • Game crashes: The mini-dump file will be located in your game installation folder under the Steam installation directory: /SteamApps/ (your account name) / (game folder) /

Please submit a case to Steam Support once you have the requested items of information: http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=294

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