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Troubleshooting Video Errors |
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カテゴリ: Topics | Getting Started | Video Setup | Troubleshooting | GoldSrc Games | Source Games | Problems |
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http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=446 This page is under construction. Please see the Support Site for all available technical support information in English. The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution. Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form. Interested in assisting with translation? Apply to become a Steam Support Wiki Translator
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Common symptoms of video errors include:
Important Note: There may be other factors causing your games to lock up - please follow the links below to ensure a firewall or background applications are not interfering with Steam: Using a Firewall with Steam: http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=234 Programs which interfere with Steam: http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=451 If you see purple checkerboards, missing weapon models, or missing world models please follow the link below for instructions: Verify GCF Cache Files: http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=282 Unsupported Video CardsWhile the following video cards are listed as having DirectX 7.0 hardware support, (the minimum requirement for running Sourcegine games) they are not supported:
Troubleshooting StepsPlease follow the steps below for troubleshooting video and display issues: Update Video DriversTo ensure your system is using the appropriate drivers to communicate with your video card, it is best to start by checking and updating your video drivers if necessary. http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=422 Check DirectX SettingsCheck your DirectX settings and update DirectX to improve graphics display quality. http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=281 Reset Video Settings and Force a Video ModeUsing Autoconfig or forcing a video mode will allow you to experiment with resolution and refresh settings - it is recommended that you start with the lowest resolution your video card and monitor will support, then work your way up until finding a video mode which displays correctly without straining system resources. http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=242
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