Resetting a Lost Password

Please observe the following process to reset a lost Steam account password:

1. From the Steam Login dialog, click the Retrieve a lost account... button
   • If you do not know your account name:
     1. Select the I don't know my account name. option and click Next
     2. Select an item of information (preferably the account's contact e-mail address) to have your Steam account name sent to your contact e-mail address for the account
     3. Repeat this process after you receive the e-mail with your account name
   • If you know your account name:
     1. Select the I know my account name. option and click Next
     2. Enter your account name in the Account name field and click Next
2. Check the contact e-mail address for your Steam account for an e-mail containing your Verification Code and Secret Question
3. Complete the Verification code and Secret answer fields, then click Next
4. Enter your new password twice to confirm the change, then click the Next button to reset your password