Steam Support Wiki
 
 

Games do not run after 'Preparing to Launch'

 
 

This page is under construction. Please see the Support Site for all available technical support information in English.

The content of this page is moderated by both Steam Support and the Steam user community - any links to outside sites should be treated with caution.

Steam Support will not request your Steam account password for any reason, nor will you ever be asked to enter your Steam account password into a website form.

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Important Note for Windows Vista Users

Please see the Windows Vista Issues topic for instructions to disable User Account Control (UAC) to correct this issue.

  1. See the Verifying GCF Cache Files topic for instructions to verify your game cache files
  2. If the issue persists, see the Checking DirectX Settings topic for instructions to update DirectX
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