SupportWiki:SteamUI Error Codes

The following error codes were retrieved from the steamui_english.txt file found under the C:\Program Files\Steam\Public\ directory (on a default Steam installation).

Localized versions of these error codes can be found by searching for the variable name (bold terms on the list below):

• Steam_SubscribeFailedInfo Your purchase has not been completed. The credit \ncard information you provided has been rejected.\n\nAn email has been sent to you with more detailed \ninformation. If you would like to provide different \ncredit card information, try your purchase again.
• Steam_ErrorPasswordNotSet Your password was not successfully set.\nYou either answered the secret question wrong, or the specified account does not exist.
• Steam_ErrorPasswordTooShort Your new password must be at least 5 characters long.
• Steam_ErrorPasswordsDontMatch The passwords you entered do not match.\nPlease enter the same password in each field.
• Steam_ErrorCantStartGame This game is currently unavailable.\nPlease try again at another time.
• Steam_ErrorUsernameTooShort You must enter a name at least 3 characters long.
• Steam_ErrorPasswordTooShort2 Your password must be at least 5 characters long.
• Steam_ErrorAnswerTooShort The answer to the secret question\nmust be at least 3 characters long.
• Steam_UserNameTooShort Your account name must be at least 3 characters long.
• Steam_UserNameInvalid Your account name contains invalid characters.\nOnly letters, numbers and _ are allowed.
• Steam_UserNameInvalidSpaces Your account name may not contain any spaces.
• Steam_ForgottenPassword_Incorrect Your password could not be changed.\nEither you answered your secret question wrong, or\nyour new password is invalid.\n\nPlease hit 'Back' and try again. \n
• SteamUI_GamesDialog_NoSubscription You are not subscribed to this game.\nDo you want to go to the subscriptions page now?
• Steam_RunGame_AnotherGameIsBeingRan Cannot run game. You currently have another game launch in progress,\nplease wait until that is complete.
• Steam_RefreshLogin_InfoTicketExpired Your steam ticket has expired.\nPlease re-enter your password to continue.
• Steam_PurchaseFailedMessage Purchase could not be completed due to an error while processing\n your transaction. Please try again later.
• Steam_PayPalNotAcceptedInGermany PayPal is not currently accepted in Germany. Please choose another payment method.
• Steam_ErrorCacheMissing Steam has detected that the cache file for this game \nhas been deleted from your hard drive. \n\nSteam must now re-acquire all necessary game data from \nthe content server. Please try again in a few seconds.\n
• Steam_ConversionNotEnoughDiskSpace_Info You do not have enough disk space to install the selected games.\nPlease free up some disk space, or press 'Back' and de-select some items.
• Steam_ConversionNotEnoughDiskSpaceForConversion_Info There is not enough disk space available to convert the selected games to Steam.\nPlease free up %s1 Mb of disk space and try again.
• Steam_GetCDKeyError_Info The product code you've entered is not valid. \n\nPlease double check to see if you've mistyped your key.\nI, L, and 1 can look alike, as can V and Y, and 0 and O. \nSee http://www.steampowered.com for help.
• Steam_CacheDirError_NotRoot Steam cache files cannot be put in the root directory of any drive.\nPlease choose another location.
• Steam_CacheDirError_NotWithOtherApps Steam cache files cannot be put in same directory as another application.\nPlease choose another location.
• Steam_CSConnectionLost_Info The connection to the Steam content servers has been lost,\nmaking it impossible to continue running Steam.\nThis could be due to a problem with your Internet connection, or with the \nSteam servers. Please check www.steampowered.com for more info.
• Steam_ErrorCouldNotConnect Could not connect to Steam network.\nThis could be due to a problem with your Internet connection, or with the \nSteam network. Please visit www.steampowered.com for more info.
• Steam_PurchaseFailedBadCDKey Steam was unable to register your CD-Key.\n\nEither your product's CD-Key matches one already used in our database, or is invalid. Please double check to see if you've mistyped your key. I, L, and 1 can look alike, as can V and Y, and 0 and O.
• Steam_PurchaseCDKeyIncomplete Due to high demand for %subscription% your subscription could not be fully activated at this time. You will be allowed to play %game% while your transaction is being finalized.
• Steam_ChangeContactEmailError_SteamNotAvailable Steam cannot currently process your request. Please try again later.
• Steam_ProductUnavailableForPurchase This product is currently not available for download or purchase.
• Steam_ChangeContactEmailError_SameEmail The address you entered is the same as your \ncurrent contact email address. To change it, \nplease enter a new address.
• Steam_CZDeletedScenesMustBeBoughtWithCZ Condition Zero: Deleted Scenes cannot be bought seperately.\nPurchase Condition Zero to get it.
• Steam_PurchaseEmail_BadCode This code does not match the one in our records.\nPlease make sure that you have typed the code\ncorrectly. We sent you this code in an email titled\n\* Steam account - Please verify your email address\.\nThe code is 8 characters long.\n\nClick 'Back' to enter the code again, or\nto provide a different email address.
• SteamUI_OfflineMode_AppearOffline It appears that you are not currently connected\nto the Internet, or that your Internet connection\nis not configured correctly for Steam.
• SteamUI_OfflineMode_Choose Either check your connection and click 'Retry',\nor start Steam in 'Offline Mode'.
• SteamUI_OfflineMode_CannotLoadNewGame You cannot download a new game when offline.
• Steam_ErrorOffline This operation cannot be completed when Steam is in offline mode.
• SteamUI_OfflineMode_GameNotReady This game is not ready to be played in offline mode.
• SteamUI_Preload_GameNotReady_Title Not Yet Available
• SteamUI_PreLoad_GameNotReady This game is not yet released. It will be unlocked\nand available for play on its official release day.
• SteamUI_ValveSurvey_InvalidLanguage Invalid Language
• SteamUI_AccountNameInUse Failed to create account.\nThat account name is already in use.\nPlease try again using a different account name.
• Steam_ErrorLoginFailed Login to steam failed.\nEither the specified account does not exist, or the password was wrong.\nPlease check your account name and password and try again.
• SteamUI_CCWarning_Duplicate Before you submit this purchase request:\n\nIt appears that this purchase attempt contains identical (or nearly identical) information to one you already submitted. You should only repeat this purchase attempt if you're sure that your credit card information was improperly denied.\n\nIMPORTANT NOTE: If your purchase attempt is denied by your credit card company, they may temporarily \lock\ funds in your account for some period of time.
• Steam_CreateNewAccount_EmailAddrAlreadyInUse A Steam account already exists with that contact email address. If you have previously created a Steam account, you should use the existing account rather than creating a new one.
• Steam_SubscriptionCancelled_InvalidCDKey The product code you've entered is not valid. \n\nPlease double check to see if you've mistyped your key.\nI, L, and 1 can look alike, as can V and Y, and 0 and O.
• Steam_SubscriptionCancelled_PaymentCardDeclined Your subscription to %subscription% has not been completed. Your credit card information has been declined by your credit card company.\n\nNote that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged. After reviewing the information below, if you believe your card has been declined in error please try your purchase again.
• Steam_Subscription_Preorder_CcardDeclined Recently you attempted to pre-order %subscription%. The game has now been officially released, so Steam has processed your credit card information.\n\nYour card has been declined, and your card has not been charged. After reviewing the information below, if you believe your card has been declined in error please attempt your subscription again.
• Steam_Subscription_Preorder_Timeout Your pre-order for %subscription% has not been completed, because Steam is currently too busy to process the transaction.\n\nWe will get back to you with the results of your transaction as soon as we are able to process it.
• Steam_SubscriptionCancelled_Cancelled Your subscription to %subscription% has been cancelled. This cancellation was either at the request of the Steam account owner, or a cancellation by Valve in accordance with the Steam Subscriber Agreement.
• Steam_SubscriptionCancelled_ServerFailed Your subscription to %subscription% has not been completed. The Steam servers are currently too busy to process your request. \n\nWe apologize for the inconvenience. Please try your transaction again in a few hours.
• Steam_Subscription_ContactSupport An unexpected error has occurred. Your subscription to %subscription% has not been completed. \n\nPlease contact Steam Support using the link below.
• Steam_SubscriptionFailure_Timeout Your subscription to %subscription% has not been completed, because Steam is currently too busy to process the transaction. \n\nHowever, you can play %subscription% in the meantime, and we will get back to you with the results of your transaction as soon as we are able to process it.
• Steam_Subscription_RestrictedCountry Sorry, but %subscription% is not available for purchase in this country. Your purchase has been cancelled.
• Steam_Subscription_HardwarePromo_Used This offer has already been activated using a different Steam account.
• Steam_PurchaseError_HardwarePromoIneligible Sorry, this computer does not meet the system requirements for the %subscription% offer.
• Steam_PurchaseError_HardwarePromoAlreadyOwned You have already redeemed the %subscription% offer using this Steam account.
• Steam_ContentServersBusy_Info The Steam servers are currently too busy to handle your request.\nPlease try again in a few minutes.
• Steam_NoContentServers_Info No Steam content servers are currently configured to deliver content for this game.\nThis will be corrected soon. Please try again in a few minutes.
• Steam_ErrorAccountDisabled This Steam account has been disabled.
• Steam_SubscriptionCancelled_PaymentCardUseLimitHit_Info This transaction was not processed because the credit card below has been used too many times in Steam.\n\nThis policy exists in order to protect our customers from credit card fraud. We will prosecute fraud to the fullest extent of the law.
• Steam_SubscriptionCancelled_PaymentCardAlert_Info This transaction was not processed because your credit card bank has identified use of this credit card as potentially fraudulent.\n\nPlease note that we will prosecute fraud to the fullest extent of the law.
• Steam_PurchaseError_AllAppsInSubscriptionAlreadyOwned You already have all these games.\nYou can access them via the Games list (right-click steam icon in systray and select 'Play Games')
• Steam_UnableToPreload The Steam servers are currently too busy to handle any more preloads of %game%.\nPlease try again in a few hours.
• Steam_PurchaseFraudWarning Credit card fraud is a crime, and Valve cooperates with law enforcement to prosecute illegal activity.
• SteamUI_DriverOutdated_Info Your video drivers appear to be out of date and could cause problems if you choose to continue and run the game. We strongly recommend that you follow the link below and update your video drivers to the latest version available from your driver vendor.
• SteamUI_DriverUnsupported_Info Your video hardware does not meet the minimum requirements that we have set for the game. If you choose to continue and run the game anyway, you could have problems with stability or performance in the game. We strongly recommend that you follow the link below and update your video drivers to the latest version available from your driver vendor.
• SteamUI_DriverUnknown_Info Your video card does not appear in our database. Consequently, you may or not be able to the play game with sufficient stability or performance. We would appreciate your help in ensuring that we have sufficient information to address your video card and driver in the future. By clicking the Upload Details button you will help us track which video cards are currently missing from our database.
• SteamUI_OSVersionUnknown Unknown Windows Version
• Steam_SubscriptionFailure_Timeout_CantPlay Your subscription to %subscription% has not been completed, because Steam servers are currently unable to process the transaction.\n\nYou won't be able to play %subscription% until the subscription process is complete. We are sorry for any inconvenience this may cause. The Steam team is working to rectify this situation, and will notify you as soon as the transaction is complete.
• Steam_CannotStartSecondPurchase Cannot initiate a new purchase while you are in the process of purchasing a different package.
• SteamUI_PleaseInstallRetailFiles_Info Installation of %subscription% is required before continuing.\nPlease insert your %subscription% CD/DVD into the drive and select 'install' from the autorun menu.
• Steam_Legal_UnreleasedProduct * This is an unreleased product and will be made available to purchasers upon its release. The release date for this product is uncertain and purchasers should not rely on any estimated release date.
• Steam_Legal_HardwarePromo_Unreleased Some of the products listed above, including %game%, have not yet been released and are not currently available. These products will automatically be made available to you via Steam upon their release. The release date for these products is uncertain and purchasers should not rely on any estimated release date. Additional terms and conditions will be shown by clicking 'Next'.
• Steam_ConnectionFailureDetail Steam cannot connect to the network. This may be due to a problem with your Internet connection.
• SteamUI_PerfWarning Your system does not meet one or more of %game%'s system recommendantions for CPU, Memory or Video Card.
• Steam_RefreshLogin_PurchaseSecurity For security reasons, it is required that you re-enter your password to continue.
• Steam_SubscriptionCancelled_PaymentCardDeclined_InsufficientFunds Your subscription to %subscription% has not been completed. Your credit card information has been declined by your credit card company due to insufficient funds in the account.\n\nNote that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged.
• Steam_SubscriptionCancelled_PaymentCardDeclined_AVSFailure Your subscription to %subscription% has not been completed. Your credit card information has been declined by your credit card company due to an incorrect address being entered.\n\nNote that in some cases, your credit card company may put a 'hold' on funds in your account, but you will not be charged. After reviewing the information below, if you believe your card has been declined in error please try your purchase again.
• SteamUI_CantRunMediaDueToOSVersion Can't launch %game% because operating system %osversion% is not supported.
• SteamUI_CantRunMediaDueToMediaPlayerVersion Can't launch %game% because Windows Media Player is version [%detectedVersion%], but version [%requiredVersion%] is required to play the media.\nPlease install the latest version of Windows Media Player from:
• SteamUI_CantRunMediaDueToMediaPlayerNotInstalled Can't launch %game% because Windows Media Player is not installed.\nPlease install the latest version of Windows Media Player from:
• Steam_NoLongerOwnsGame_Info This game is no longer available for free.
• Steam_CDKeyAlreadyRegistered_Info You already have active subscriptions to the game(s) associated with this product code.\nYou don't need to re-enter your product code, you simply need to log into this Steam account to access your games.
• Steam_NoGamesOfThisType$appType=game You currently have not yet added any games to your list. <a href=steam://open/storefront>Click here</a> to browse games, game demos, movies and more.
• Steam_NoGamesOfThisType$appType=media You currently have no media files downloaded. <a href=steam://browsemedia>Click here</a> to add videos.
• Steam_NoGamesOfThisType$appType=tool You currently have no tools installed.
• Steam_RegionRestrictedPurchase_Info This game was activated with a product code that is only valid for Russia and nearby territories. Since you are not currently in that region, %game% is not available to play.
• Steam_RegionRestricted_SupportLink Visit the Steam support web site for more information
• Steam_RegionRestrictedPurchase_SupportURL http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=461
• Steam_RegionRestricted_Info %game% is not available in your territory.
• Steam_RegionRestricted_SupportURL http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=675
• Steam_CountryRestricted_Info This subscription is not available for purchase in your country.
• Steam_RegionRestrictedCode_Info This product code is only valid for Russia and nearby territories. Since you are not currently in that region, this product code cannot be activated.
• Steam_FragmentationBad_Info Your game files have a high level of on-disk fragmentation. This can cause slow load times and poor performance in the game. \n\nSteam can optimize your game files for you now, it will take around a minute.\n
• Steam_Media_GenericFailure Failed to add media to list.
• Steam_Media_ErrorNotEnoughDiskSpace You do not have enough disk space available to play this media.\nPlease free up some disk space and then try again.
• Steam_UserNameReserved Your account name may not contain 'Valve' or 'Steam'.
• Steam_PurchaseError_MissingRequiredApp %subscription% requires that you own %app%,\n click OK to view purchase options for %app%.
• Steam_SendGuestPass_DefaultInviteErrorHeadline Guest pass was not successfully sent
• Steam_SendGuestPass_DefaultInviteError Sorry, there was a problem sending a guest pass to %search%.
• Steam_SendGuestPass_DuplicateNameErrorHeadline You can't give a guest pass to yourself!
• Steam_SendGuestPass_DuplicateNameError You appear to be trying to send a pass to yourself. Guest passes are for sharing your games with friends. Try inviting someone you know to play %package% for free!
• Steam_SendGuestPass_PendingErrorHeadline Guest pass already sent
• Steam_SendGuestPass_PendingError You have already sent a guest pass to %search% within the past 24 hours. You cannot send any guest passes to this address until 24 hours after your most recent attempt.\n\nClick 'back' below to specify a different recipient.
• Steam_SendGuestPass_NoFriends You haven't added any friends yet.
• Steam_GuestPassAccept_TextFailed The guest pass you have attempted to accept is no longer valid. This pass maybe have already been used by someone else, it may have expired, or it may have been revoked by the sender.
• Steam_GuestPassAccept_HeadlineAlreadyRedeemed You have already activated this guest pass
• Steam_GuestPassAccept_TextServiceUnavailable Your computer is either currently unable to reach the Steam servers, or the service may be temporarily disabled. Please try again later.
• Steam_GuestPassAccept_LinkTextServiceUnavailable For troubleshooting information about guest passes, see this support page.
• Steam_GuestPassAccept_TextRevoked The friend who sent you this guest pass has cancelled it and has resent a newer redemption code. If the new version was sent to you, you'll receive another email with the updated code.
• Steam_GuestPassAccept_TextExpired You cannot accept this guest pass, because its expiration date has passed.
• Steam_GuestPassAccept_TextSelfRedeem You appear to be trying to accept a pass you sent to yourself. Guest passes are for sharing your games with friends. Try inviting someone you know to play a new game for free!
• Steam_GuestPassRedeemed_TextFailed The guest pass you have attempted to redeem is no longer valid. This pass maybe have already been used by someone else, it may have expired, or it may have been revoked by the sender.
• Steam_GuestPassRedeemed_TextServiceUnavailable Your computer is either currently unable to reach the Steam servers, or the service may be temporarily disabled. Please try again later.
• Steam_GuestPassRedeemed_TextLimitExceeded Because you have already accepted a guest pass for %package%, you can't accept another one. If you wish to continue playing the game, please consider purchasing.
• Steam_GuestPassRedeemed_TextAlreadyOwned You can't accept a guest pass for %package%, because you already own the full game! To play the full game, install it and launch it from the My Games list.
• Steam_GuestPassRedeemed_TextRevoked The friend who sent you this guest pass has cancelled it and has resent a newer redemption code. If the new version was sent to you, you'll receive another email with the updated code.
• Steam_GuestPassRedeemed_TextExpired You cannot accept this guest pass, because its expiration date has passed.
• Steam_SubscriptionFailure_ServiceUnavailable Your computer is either currently unable to reach the Steam servers, or the service may be temporarily disabled. Please try again later.
• Steam_SubscriptionCancelled_PayPalDeclined_InvalidShippingAddress Your purchase of %subscription% has not been completed.\n\n%provider% has reported a problem with the address associated with your %provider% account. You can either correct this problem through %provider%, or click 'back' to select a different payment method.
• Steam_SubscriptionCancelled_PayPalDeclined_UseOtherFundingSource Your purchase of %subscription% has not been completed.\n\n%provider% has reported a problem with the funding source associated with your %provider% account. You can either correct this problem through %provider%, or click 'back' to select a different payment method.
• Steam_SubscriptionCancelled_PayPalDeclined_UseOtherPaymentMethod Your purchase of %subscription% has not been completed.\n\n%provider% has reported an authorization failure. Please click 'Back' to choose an alternate payment method.
• Steam_SubscriptionCancelled_RegionNotSupported Your purchase of %subscription% has not been completed.\n\nYour chosen payment method is currently unavailable in your country. Please click 'back' and choose a different payment method.
• Steam_SubscriptionCancelled_PayPalDeclined Your purchase of %subscription% has not been completed.\n\n%provider% has reported an authorization failure. Please click 'back' to select a different payment method.
• Steam_PaymentMethodNotAvailable_Generic Sorry, but that payment method is not available right now.
• Steam_AlreadyRunningError_Info An instance of Steam is already running on this machine, under a different user account. Please shutdown Steam on the other user account before trying to launch again.
• Steam_InOfflineModeButNeedToLogIn Unable to connect to the Steam network. 'Offline \nmode' is unavailable because there is no Steam\nlogin information stored on this computer.\n\nYou will not be able to use Steam until you can \nconnect to the Steam network again.
• Steam_CPUSSEWarning_Info Within the next few months, %game% will no longer be able to run on this computer.\nThis is because %game% support for CPUs which do not include the SSE instruction set is ending.\nIn order to continue running %game%, you will need to use a different computer or upgrade your system.
• Steam_CPUSSERequired_Info %game% requires a CPU which supports the SSE instruction set.\nIn order to play this game you must either upgrade your system or use a different computer.
• Steam_BetaIsOver Thank you for participating in the %betaname% beta on Steam.\nThe beta has now ended - please restart Steam to return to the current release.