Contacter le Service Facturation et l'Assistance technique de Steam

Please see the instructions below to contact Steam Support for assistance in English, German, or French.

Create an Incident Report

Support requests are your primary method to communicate directly with a Steam Support representative. Support requests are also known as incidents and support tickets. Unfortunately, Valve Software does not provide telephone support.

1. Read the instructions below for submitting Account, Billing, or Technical issues to ensure you receive assistance as quickly as possible. Neglecting to do so may result in an unnecessary delay in processing your support request.
   
2. You will need to create a unique User ID (account) for the Steam Support system if you have not already done so. Your Steam Support account is a separate account from your steam account and it does not exist by default. Please do not attempt to enter your Steam account information for the Steam Support system, as it will not work. When you are ready to open your Steam Support account, please click the My Suff tab at the top of any Steam Support Center answer (aka FAQ). Click "Create a new account" and then follow the instructions. Please write down your User ID and password for your Steam Support account as you will be required to use this information to submit any future support requests.
   
3. To begin the question submission process, click the Ask a Question tab which appears at the top of any Steam Support Center answer (aka FAQ). If you skipped the step above, we recommend using your contact e-mail address in the User ID field at the top of the submission form.

Steam Account and Billing Issues

Examples of Steam account issues are hijacked account and lost passwords. Example of billing issues are credit card questions and Valve store orders.

Please provide the following information with your incident report to ensure the fastest possible resolution:

1. Account Name - If you do not have the account name, please provide as many of the following items as possible
2. E-mail Address - The contact e-mail address which should appear on the account
3. Proof of Purchase - The following items are acceptable as proof of purchase:
   • Retail Purchases:
     CD Key (A scan or digital photo with your Steam account username written on the quick reference card or CD Key sticker below the code may be required - a receipt scan is required for the CD Key Reset Process)
   • Credit Card Purchases:
     Last four digits of credit card number used, cardholder name, card expiration date
   • PayPal Purchases:
     Transaction ID from purchase receipt and PayPal e-mail address
4. Description of the Issue - Please be as brief as possible (examples: "My account was hijacked on July 2nd", "My credit card was declined", "I need to reset my password")
5. Please select the appropriate Product and Category when submitting your incident. All account related issues are considered Steam issues, regardless of the game purchased. If not categorized correctly, it may cause a delay in receiving a response from Steam Support.

CD Key Scan Examples

Two examples are pictured below of a typical CD-Key picture. Please write your account name or support incident number in permanent ink on the reference card. (If you do not have your account name, you must first create your support ticket, copy the twelve digit incident number then submit an update to the ticket with your digital photo of the CD-key.)

Please do not enter the incident number or the account name digitally with photo editing software such as Photoshop. Steam Support will disregard your image and request that it be sent in the proper format. To avoid delays, we recommend following the examples pictured above.

Technical Issues

Please provide the following information with your incident report to ensure the fastest possible resolution:

1. Steam Account Name
2. Detailed Description of the Issue
   • Please list any recent changes you have made to your system or game settings and describe whether the issue is related to Steam, a specific game, or several games
   • If you are encountering a specific error message, please include the entire error message in your report. Not including the error message may result in a delay in processing your support request.
3. Please select the appropriate Product and Category when submitting your case. If you experience the issue before attempting to access a game, the appropriate product would be Steam. If the incident is not categorized accurately, it may result in a significant delay in processing your support request.

Please note: Steam Support does not provide support for third-party modifications. We recommend that you visit the SteamPowered Forums for assistance.