Problemløs Netværks Forbindelse

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Vigtigt

Før du går i gang med at fejlfinde, se Steam Server Status siden for at sikre at fejlen du støder på, ikke er hele Steam-systemet der er nede. (Hvis du får timeout-fejl når du forsøger at komme til Steam sider, er det meget muligt at det er Steam-systemet der er nede, og Steam vil ikke være tilgængeligt indtil problemet er løst).

Test af Steam forbindelsen

Kør Steam forbindelses-testen via linkene herunder, for at finde problemer med spillenes forbindelse. Du bliver nødt til at kunne logge på Steam for at køre disse tests. Hvis der problemer med at logge på Steam, skal du springe dette trin over.

Test af Steam-forbindelse: steam://support/?Issues=*&Tests=Ports

Note: Hvis du ikke modtager en rapport fra testen af Steam-forbindelsen, er de muligt du ikke har den nyeste version af Steam.

Nødvendige porte, brugt af Steam

Dit netværk må nødvendigvis være indstillet til, at tillade Steam adgang til følgende porte:

Steam klient

• UDP 1200 (for at bruge Friends)
• UDP 27000 til 27015 (inklusiv begge)
• TCP 27020 til 27050 (inklusiv begge)

Dedikeret server

• UDP 27015 og 27020 (Default HLDS, SRCDS and HLTV ports)
• TCP 27015 (SRCDS Rcon port)

Note: Windows XP SP1 firewall brugere der kører en Source dedikeret server, skal åbne TCP porten 27015 for at få Rcon til at virke.

Kendte problemer med Internet-udbydere

Der er adskillige internet-udbydere der kan blokere eller vanskeliggøre Steam-forbindelserne (dog ingen danske):

• Dutch Telecom (Blokerer Steam trafik)
• ISPFree (Blokerer Steam trafik)
• TalkTalk (Båndbredde-begrænsning sænker download hastigheden)
• Bluewin (Firewall blokerer Steam at fra udbyderens side - skal tillades fra udbyderens selvbetjenings portal)

Fejlfinding af netværks-forbindelsen

Følg trinene herunder for fejlfinding af netværks-forbindelser brugt af Steam:

Programmer der kan påvirke Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=451

Brug af firewall sammen med Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=234

Brug af router sammen med Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=246

Spyware, adware og viruser der påvirker Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=249

Important Note

Before proceeding with troubleshooting, please check the Steam Server Status page to ensure the issue which you are encountering is not related to system-wide downtime. (If you encounter any timeout errors when attempting to access Steam sites, it is very likely that there is a system-wide issue and Steam will not be accessible until the issue is resolved)

Steam Connection Test

Please run the Steam Connection Test linked below to diagnose in-game connectivity issues. You must log in to Steam to run diagnostic tests - if you are encountering difficulty logging in to Steam you should skip this step. Run the Steam Connection Test

steam://support/?Issues=*&Tests=Ports

Note: If you do not receive a report from the Steam Connection Test, you may not have the latest version of the Steam client application.

Required Ports for Steam

Your network must be configured to allow Steam access to the following ports:

Steam Client

• UDP 1200 (For the Friends service)
• UDP 27000 to 27015 inclusive
• TCP 27020 to 27050 inclusive

Dedicated Server

• UDP 27015 and 27020 (Default HLDS, SRCDS and HLTV ports)
• TCP 27015 (SRCDS Rcon port)

Note: Windows XP SP1 firewall users running Source Dedicated Server must open TCP Port 27015 for Rcon to work

Known issues with Internet Service Providers (ISP's)

There are several ISP's which interfere with Steam traffic:

• Dutch Telecom (Steam traffic blocked)
• ISPFree (Steam traffic blocked)
• TalkTalk (bandwidth throttling reduces download speeds)
• Bluewin (Firewall blocks Steam from provider side - must be disabled through provider's service portal)

Troubleshooting Network Connectivity Issues

Please follow the steps below for troubleshooting network connectivity issues within Steam:

Programs which interfere with Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=451

Using a Firewall with Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=234

Using a Router with Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=246

Spyware, Adware, and Viruses Interfering with Steam

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=249